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Showing posts from October, 2019

Training that Leaves An Impact

Training that has high value is one that leaves a deep impact on the trainee long after the training is completed. To have impact the training must hit the trainee right on the head, there must be an instant 'ah ha' exclamation and the feeling must be right. You cannot fake an impact, and you definitely can tell a fake impact from a real one. Some trainers, in their bid to make an impact, do certain things that have the opposite effect. Instead of leaving an impact on the trainees, they leave a bad impression on them. The wrong things that these trainers do include making assumptions, forcing answers for questions and going all out to please them with too many jokes, games and too little content.  In my experience since training over 13,131 people in 16 countries (from 1996), there are 5 steps for the training to have an impact on the trainees: Like.  Trainees must like the trainer, that's why the trainer must greet and smile when they first enco...

Every War is Won Before the Battle: Sun Tzu Art of War for Sales

I Have Learnt Nothing Much From Your Training

Yes, you'll be surprised that your training participants said that they have learnt nothing much from your training. Before you get depressed as a Trainer and wondered what went wrong, why not listen further to the feedback? I said, "Since you said 'nothing much', that means there is something that you learnt.  Could you share with me so that we can help others in future?" There are 5 things that he learnt but dare not shared with me in the open, they are as follows: They learnt about themselves, like who they are as a person with fears, hopes and dreams.  In our training we get everyone to do the impossible : cut a piece of wood with just a piece of A4 paper They learnt that other companies are worse than them , that their bosses are not so bad after all. This is achieved when I shared with them my experience in training over 13,131 people since 2001 in 16 countries They learnt that commercial movies video clips are very educational too.  When I playe...