Business and Money Tips

Following our "First Impressions Count" article (at here ), here's the 2nd step: Seeing Eye to Eye: Face-to-Face Contacts (note: GST here means Greet Smile Thank You) As we know, customers come into your business because of your products and services, but they will only come back again when they are treated well .  A business that does not have repeat business is not a business, it is only a promotion.  How to get them to come back again?  The secret lies in your face-to-face contacts: how to make every moment extra-ordinary .  The 4 steps are: 1.  Greeting the Customer A quick smile, an interested look, and a friendly greeting are necessary.   When you greet them, say more than hello . Add something to let them know that you are happy they walked into your premise.  Eg, "Good morning, we're glad to see you".   Next, ask or explain how you can provide help and give your name.  Say "My name is Andy, and I'll be happy to help you in ...