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Showing posts with the label Step-by-Step

The 4-letter RAST to Solving Any Problem

In our management and sales courses, we use this famous 4-Step RAST Model to teach our trainees in problem solving. I shall use the case of Getting Your Team to Achieve Their Goals as an example: Step 1: Recognize the Problem Recognize that there is a problem, and don't be egoistic or pretend that there is no problem.  The problem here is that our team is not achieving the goals, and we must not accept this as norma l but recognize this as a problem. Step 2: Actual Reasons for the Problem We need to find out the Actual reasons for the problem, and not be blinded by some non reasons like opinions and 'everyone is doing this' type of excuse.  We must be thoroughly objective in finding out the actual reasons, and not be swayed by some subjective hearsay.  In this case study, we find out that the actual reason for the team not achieving their goals is a lack of competency and confidence. Step 3: Solutions for the Problem With the actual reasons out, we can pi...