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30 Nov 2014

How to Really Help Others and not Harm Them

We all have kind hearts, and when we see someone that we care about, we cannot help but help them.  Such compassion is a virtuous quality for having the intention to help people, even though we know that there may not be any rewards for us, direct or indirect.

But we know that sometimes our help end up harming people. This is because we make them become over-dependent on us and lose their innate ability to solve their own problems.  Other than that, we often treat the symptoms of their problems and not the root cause, and this may worsen the problem. 

So to really help others, we need to show them how to recognize and overcome the root cause of their problem, which is their self-centred ignorance.  This requires us to overcome our own self-centred ignorance.  

Then, to inspire people to abandon their habitual self-destructive behaviour, we must be able to communicate with them. And to communicate with them, we must meet them at their own level.  As long as we retain awareness that we are like actors on the stage of life, we can speak meaningfully without worrying about loyalty or fearing that we will betray our own principles.  

Compassion supported by wisdom is what we want, not merely compassion for the sake of compassion.  If you too want to be a great boss, you must have wise compassion. 


Date: 26 February 2015 Thursday 2 to 5.30 pm
Place: The Plaza 02-346, 7500A Beach Rd (Nicholl Highway & Bugis MRTs)
Fee: $298 each or $199 each for 2 & above or $149 each for 5 & above

You are a boss, department manager, supervisor or going to be one of the above.

You know that to produce great results, you cannot be doing the old things that old bosses do: boss people around or do not have balls to tell people off.

As we know, greatness comes from inside: you need to be a Great Person, then you will do Great Things and get Great Results.

How to be a Tough but not Terrible Boss? How to be Nice to People and not Let them Climb over your head? Are there ways that any leader or manager can do to increase their results (or profits) without causing hardships?

Whether you are new or old in business, a big boss or a small boss, if you too want to get more results, this is just one course that you have to attend.

Note: PIC Bonus (Productivity and Innovation Credit) 160% Grant is available for this course. Call Idah at 6225-1784 to find out how.
Power-packed Contents Include:
  1. The top 5 Fatal Mistakes that Bosses Make and How You Can Avoid them
  2. Becoming a MINDFUL Boss: What it Takes in 7 Ways
  3. First Engage your people then Drive them hard (and how)
  4. Teaching your employees to be Great Employees: the top 5 Ways
  5. Dealing with Difficult Employees and Under-Performers
  6. How to Be Tough but not Terrible: the top 10 Ways
  7. The 5 Essentials: Dealing with Team Disappointments, Handling Your Own Mistakes, Coping with Conflicting Interests and Handling Stress
  8. Daily, Weekly and Monthly Routines to Make Bosses Great
  9. The Ultimate in Being a Great Boss: Transform people by making people better than themselves
Bonus 1: Your case studies
Bonus 2: FREE book - Turning Ideas into Gold- worth $54 when you register 3 pax
* Know how to get things done without stress
* Motivate people without money
* Lead difficult people and influence them easily
* Achieve more results easier and faster

Seats are limited, to register, email to or text to us at 8201-4347. For full course listing, visit www,   Related articles:

27 Nov 2014

Show Me the Money Business

As a Trainer Coach specialising in sales, management and executive skills targeting audience from China to Singapore, people often asked us what business are we in.  

We are in the Show Business.

You see, as a Trainer Coach, we are there not to talk or deliver a program, but to put on a show.  What do we show?  Other than showing our body and learned mind, we also show them our heart and most importantly, our spirit or passion.  

Trainers are there to show people the proven paths, strategies, stratagems and methods to get more done with less. Experts called this Productivity and Work Effectiveness. 

We are also there to show the leaders and managers that they too can transform their organizations if they lead and manage effectively.

For people in sales, customer service and marketing, we show them the winning ways - how to win over the most difficult customers, crack the sales code and even sell ice to the Eskimos!  

For people that just want to make their lives less stressful, we show them mindfulness as the way to life's happiness.  Of course we also show people Financial Intelligence.

But no matter how much we show, they are of no use if people don't show up.  From running public courses thrice a week since 2001, how do we get our audience week after week?  Did we invest heavily in social media marketing, telemarketing, advertising or trade shows?  

The truth is simple: we get people to show up because we show people the money.  There's no business like show business, and this training business is plain simple: we show people the money.  That means we help people to get more done with less, to be more effective and efficient. Be it in sales, marketing, customer service, leadership, people management, communication, project management, cash flow management or operations management, we often show our audience that they too are in the show business: they must definitely show results.   If you too want to get results and win more in 2015 and beyond, drop us a email or visit here for our list of courses.  We are waiting to hear from you!   Other articles on training:
  1. The purpose of business is not what most people think
  2. How much do you charge?  More than what you think!
  3. How people make losses from training
  4. Newest tactic: Transformational Leadership
  5. How to add fire at work
  6. Productivity from the inside
  7. Training your mind in 8 ways
  8. Training that leave an impact on you

25 Nov 2014

How to be Happy All the Time with 'Search Inside Yourself'

"Search Inside Yourself" is the most rewarding training program Google has ever created for its employees.  Now you too can share in this discovery for this Search Inside Yourself method is now available to all in the form of cheap e-books (only S$5 at Google Playstore). 

Search Inside Yourself works in 3 easy steps:
  1. Attention Training
  2. Self-Knowledge and Self-Mastery
  3. Creating Useful Mental Habits
Attention Training
Attention training is the basis of all abilities.  You train your attention so that you can relax and yet be alert at the same time: relaxed so that your mind is calm and clear and alert so that you are alert to that attention.  

Self-Knowledge and Self-Mastery
Using your trained attention you can observe your thought stream and your emotions with high clarity and from a third-party objectivity.  With this you will not be attached to your own feelings, you will develop a sense of equanimity and with that you will develop self-mastery and self-knowledge

Creating Useful Mindful Mental Habits
One very useful mindful mental habit is to be happy.  Many people think that happiness is a pursuit, but we know that it is the clear and calm mind that gives you happiness.  All the worldly material comforts will not give us sustained happiness because of impermanence and un-satisfaction. 

A even more useful mindful mental habit is to feel happy for others to be happy.  We call this Appreciative Joy, which is the opposite of jealousy.  Imagine whenever you meet anybody, your habitual, instinctive first thought is I wish for this person to be happy.  Having such habits change everything at work, for your joy will be picked up by others.  You'll create a type of trust that leads to a highly happy work environment, filled with joy and harmony.

By Andy Ng, whose courses are now done in over 14 countries, to see details, click here.  Related articles on happiness:

24 Nov 2014

Conversations with a Sales Trainer: Part 1: Winning Sales System

Part 1: You and Your Winning Sales System (for course details click here)

Blogger: Today we have on our site a Sales Trainer who has been conducting in-house training for over 343 companies including AIA, SingTel, NTU and Tanzanian Government, let's welcome Andy Ng!

Andy: Thanks Blogger, today I'm going to talk about Winning Sales System.

What is a Winning Sales System?  Most salespeople have one common problem: they are too dependent on their seniors and sales managers to guide them on how to sell.  But what happens if you are the only salesperson around?  You need a sales system to guide you.

Blogger: Can you tell us what are the essential elements of a sales system?

Andy: Sure. There are 4 elements of a winning sales system:
  1. How to Get Prospects Without Spending a Huge Sum of Money
  2. How to Convert Prospects into Clients without having to drop your price
  3. How to Get Repeat Business from clients without having to resort to price discounts
  4. How to Get Higher Spending from clients without having to raise your price
Blogger: Wow! that sounds amazing, I like the last part: how to get your customers to pay more without you raising your price.  How's that possible?

Andy: We can raise the average dollar sale without raising our selling prices.  See my previous blog on '36 Stratagems to Increase Average Dollar Sale' on this. 

Blogger: I'm sure our audience now is getting excited: I never thought that there are so many ways to increase average dollar sale.  Can you elaborate on how to close every sale without having to drop your price?

Andy: Sales Closing is defined as Moving the Sale forward. Throughout the different steps in the sales process, the salesperson has to close the sale and move the sales process forward, not backward.

Many salespeople know that selling is just about 4 steps: you first have to find the prospect, you need to present to the prospect, you have to answer the prospect’s questions and you follow-up with the prospect until close. At every step, the salesperson is either closing the sale or closing the file. 

There are 7 Ways that one can close EVERY sale:
1. Make Sure You’ve Got Very Solid Prospect
If your prospect is one of very high quality, i.e. one that almost wants to buy now, you can close him 100%. Usually this happens when they look for you for you and you are the only one that has what they are looking for. Usually monopolies enjoy this privilege. 

2. You Follow-up with Every Prospect Until You Close Them
In sales, it is important to follow-up with all prospects. Statistics show that if a salesperson follow-up diligently with prospects 7 to 9 times over the course of 6 to 12 months, he would have closed them. If not, the prospect would chase away the salesperson! 

3. You Convert Every Prospect into a Referrer
Yes, a salesperson should ask for referral each and every time he does a presentation. If you cannot close on your prospect, you can save him some embarrassment of having to explain to you why he cannot buy. In fact when you ask him for referrals, he would be more than happy to give referrals to you because you are saving him trouble! And who knows you can convert the referred lead into a client, that’s why we say getting referrals is as good as having ‘closed’ on the prospect.

4. You Give your Prospect an Irresistible Offer
An irresistible offer is one that no prospect in this world can resist. Most of them time it is an attractive price, but many times it is about extra things that one cannot get elsewhere. Like limited edition free gifts for credit card application, many people simply cannot resist them. An irresistible offer can also be one where you break down your pricing into monthly or even daily amounts, and that amount will look attractive when compared to other daily expenses like a cup of coffee. Many insurance agents break down the yearly premium of $3,285 into daily like $7.50, which is less than 2 cups of Starbucks coffee. Very attractive indeed! Those that sell to corporate accounts would justify the purchase with very attractive Return-on-Investment (ROI), short Pay-Back Period or Positive Net Present Value (NPV).  For details on the 7 ways to an irresistible offer, read this article at here.

5. You Change Your Offer to Suit the Prospect’s Needs and Wants
All successful salespeople know that nothing is cast in stone. So if you cannot close the prospect with your current offer, you can simply change your offer to one that suits him. In fact many retailers do this by coming up with ‘Sale’, and customers usually fall for it. For no one in this world can reject a salesperson that is so accomodating and flexible. Sales also take place during courtship when men change their life styles to suit the girl that they are after (e.g. give up smoking). 

6. You Offer a 100% Written Guarantee to Remove The Fear 
Yes, customers dare not say yes to the salesperson’s proposal for they have some fears that they would lose out if they say yes. If this is the case you must ask them what is really holding them back and then offer a Guarantee in Writing to remove that fear. For example, an extended warranty certificate is one that is used all the time to sell electronics products that do not have reliable brand.

7. You Move the Sale Forward
Yes, even though you did not get the contract or won the tender, you are moving the sale forward when the prospect now has a more favourable opinion of what you offer. The next time he may simply give you the business and that’s why we define this as closing the sale. In big project sales with long sales cycle, it could mean getting clearance from the relevant authorities. 

End of Part 1. Related articles on sales:

23 Nov 2014

Productivity From the Inside

Talk about Productivity and many equate it to be 'better, faster and cheaper'.  Some think of getting new and advanced machines to replace manpower, others say productivity is about getting the government's Productivity and Innovation Credit (PIC) money to improve productivity.  (To read more on the latest curbs and abuse of PIC, click here). Many trainers advocate training your staff while at Asia Trainers we opined that training bosses and managers are more important than training staff. 

To the businessman, productivity is about Ever More with Ever Less.  This means getting more output with ever lesser input.  This must be the most apt definition and I shall use this in this article. 

To have more output is easy, just lower your selling price and your sales would increase and you will have a quantum leap in productivity.  But without profit margins there is no productivity.  Thus the element of profit or residual value is important.  

But how we distribute this residual value or profit is also important as it will determine productivity.  If you give all the profits to the investors and leave the other stakeholders (employees, suppliers, government and society) with less, there will be backlash and soon your productivity will suffer.  

From here we can see productivity is actually a complex subject and is so inter-related to everything in this world that we cannot just increase productivity with one-sided view.  Many people say what you do today will affect your productivity tomorrow or years ahead.  Others say that unforeseen events will also affect your productivity and many uncontrollable events affect our productivity more that what we do.  To simply matters, I shall list the following 36 ways to increase productivity:
  1. Increase sales with higher profit base, also called Sales Productivity, see our article on 5-Ways' for details
  2. More trained people with higher skills and experience with acute thinking skills 
  3. More skilful workers (skilful is to apply skills wisely while skilled is to possess skills)
  4. Better machines, equipment and tools, especially those latest technology that gives you a headstart
  5. Better business strategy, like Alibaba's focus on middleman e-commerce versus Amazon's e-commerce
  6. Better finance, as money will get you more things done faster 
  7. Use of Cheaper Input (like solar energy) and lower cost centres
  8. Better systems, policies and procedures
  9. Reduce wastage in use of labour, materials and tools
  10. Reduce wastage in quality rejects
  11. Higher quality products that command higher price (like Apple)
  12. Restructuring of business and systems to focus on productivity
  13. Better Technology and Systems
  14. Higher Morale
  15. Higher Motivation and Inspiration
  16. Committed employees that will postpone instant gratification for tomorrow's gains (like serve customers without profit to secure more long term customers)
  17. Trained management and bosses
  18. Better and more conducive government regulations that spur productivity (like the PIC scheme)
  19. Cohesive and Harmonious working environment that creates positive working environment
  20. Better teamwork 
  21. Highly Passionate people 
  22. High quality Leadership from the top
  23. High quality Leadership from Every Position, where everyone is Self-Directed and Leads in his own field
  24. People taking OAR and not lie on BED (OAR means Ownership, Accountability and Responsibility while BED is Blame, Excuses and Denial)
  25. Better Incentives that tied in with productivity gains, both long and short term gains (we call this 'Lower Staff Cost by Increasing Staff Remuneration)
  26. Better support from Vendors that give you high productivity inputs
  27. High respect for human beings, which translate into high positive feelings, and that must the starting point for productivity
  28. More mindful action and doing things mindfully
  29. Use of Free resources, the biggest is ideas that remain untapped in individuals
  30. Constant and Never-ending Improvements or Kaisen in Japanese
  31. Thinking individuals that do things thoughtfully
  32. Highly Engaged Employees (HEE) that produce the highest output possible (see here)
  33. Power Communication among people that facilitates ever more with ever less
  34. Build Strong Desires inside individuals that they want to do better in every moment
  35. Self-checking and Self-disciplined people that reduces the need for control and policing
  36. Better protection of the Environment that creates better future output
I could go on and on, but the point is Productivity is always From the Inside: you cannot just increase productivity from the outside with better tools, machines and methods.  Productivity is also karma, that is intentional action, that will produce effects tomorrow.  Productivity is about human relationships and is something innate in humans.  Actually humans are very productive, otherwise how can we have non-stop progress in civilisations?  We are already very productive, and how we can have continuous and non-stop productivity improvements is what will make us more successful and happy.

By Andy Ng, whose courses have now travelled as far as to Japan and Maldives.  To find out this latest course Productivity From the Inside, click here.  Related articles:

22 Nov 2014

Training Your Amazing Mind in 8 Ways

Your mind has no form or shape, it is not anywhere but it is everywhere.  Your mind is not your brain, nor is it your thinking brain or your feeling brain.  Your mind is actually your perception or your consciousness.

Your consciousness has no form or shape but it can perceive a sense object (e.g. a car) and take in sense objects in various forms and shapes.  The mind travels afar, it can go back time (even to your past lives if you can remember) or the future (we call it dreams).  Your mind wanders alone and has no physical form.

But your consciousness appears and vanishes very quickly.  Early in the morning, you wake up and read something negative in the newspaper.  This affects your mind.  In time to come your physical attributes (e.g .your temper, character etc) would also be affected.  Imagine if you were to be born and brought up in a war torn country where killing and all kinds of sin are common.  Your mind would be trained this way and in time to come your physical appearance (like your face) would also be changed to be more wary and not peaceful.

Bearing in mind that your physical forms are slow to change but your mind can change in an instant, you can easily tame your mind and in time your physical form would also change.

That's why we should reform our minds.  To improve your mind, you should monitor your mind everyday and tame your unruly mind.  After years of such mind training you as a person would develop enough self-esteem to have a noble mind.

Same for our corporate, management and sales training.  What we are doing is actually taming of your mind.  We do it in a non-invasive way, and indirectly by equipping you with the tools, strategies and tactics through our various topics.  Among the various things we do, the following 8 are the minimum that we train your mind to become:
  1. Positive
  2. Energetic and enthusiastic
  3. Open (to possibilities, to divergent views)
  4. Enduring
  5. Young (we 'grow' your mind by expanding your horizons)
  6. Calm (by getting you to look at things from a non-violent and angry manner)
  7. Skilled.  By equipping with many ideas and strategies, we train your mind to be skilled
  8. Skilful.  
Learn how to use Mindfulness to Win Without Fighting
Date   :  15 Jan 2015 ,  2 to 5.30 pm (Thur)
Venue : The Plaza 02-301 7500A Beach Rd   
Investment :$199 each or $149 each for 2 & above or $129 each for 4 & above
Everyone is concerned about stress for only with proper stress management, we can achieve higher levels of output. Unknown to many people, the centuries old way of mindfulness is still the one of the most effective way to stress reduction.

Mindfulness is about 3 things: awareness, noticing and remembering. If you are mindful, you will achieve higher levels of clarity, and with it come peace of mind and happiness.

A mindful person is not mindless or careless, he is a very skilled person with wholesome thoughts and behaviour. Mindfulness helps to make one a better person and achieve inner calamity and bliss.

Whether you are working at a high level or working level, you need to get the best out of your work and life. This short but highly effective workshop gives you the necessary tools and strategies to achieve mindfulness for stress reduction.

Note: PIC 60% funding is available for this course. Call 6225-1784 for details
Power-packed Contents Include:
1. Causes of Stress today and going to the root of Your stress
2. The 5 common ways to stress reduction: diet, lifestyle, exercise, medication and mindfulness
3. What is mindfulness and myths and truths of mindfulness
4. Achieving mindfulness in 3 easy steps
5. Practising mindfulness in 4 positions: sitting, lying, standing and walking
6. Dealing with the top 10 hindrances to mindfulness
7. Setting up your weekly mindfulness routine
8. What to do if your stress level remains high
9. The ultimate in mindfulness: non-self and bliss

Bonus 1: Applying mindfulness in your work now
Bonus 2: Mindful communication and leadership with HEART

Note: This is a practical workshop. You will be participating with fun and love
1. Reduce your stress now
2. Give you clarity and serenity
3. Rejuvenate and re-vitalize your body
4. Create a happy emotional state
5. Higher productivity and income for all
For Who to Attend:
1. Executives and people who are busy at work
2. People that have never done mindfulness before
3. People who want to achieve more with less

20 Nov 2014

Are You Making These 5 Mistakes in Your Management?

A wise manager learns from his mistakes.  He know that management has more leverage than others, and a wise manager will produce much more results than 100 hardworking staff.   As covered in our courses How to Be a Better Manager (details at here) and other courses, the following are the 5 most common mistakes made by managers:

1. Too Close and Cannot See Things from a Distance.  

As a manager, you need to be close on the ground, but you have to see things from a distance to get the right perspective.  This skill is called equanimity, which is an equalness of mind not affected by experience and feelings. Like if you need to discipline your staff, you need to be tough and not soft-hearted.  Also, getting too close to the staff may encourage some of them to climb over your head

2.  No Clear Targets for Your People.  

People do not work towards grand visions, goals and mission but clear targets that they can relate to everyday.  The best way to do this is to have a KPI (Key Performance Indicators) system whereby you solve problems using pre-set goals and objectives.

3.  Being Shaky and having Blurred Visions.  

A manager must stand firm and cannot be shaken by negativities from people.  He must see things that people cannot see, and have visions that are clear and transparent.  Only then can he motivate his people and not demotivate people (read here for Demotivating People article)

4.  Seeing things through Wide-Angle Lens and not enough focus.  

To solve problems, a manager must focused on the cause of the problem, not the symptoms of the problem.  And he must focused on the solutions, not the problems.  The best way to solve problems is to adopt a systems approach where you first look for systems problems before blaming people

5.  Giving Up Too Early.  

This must be the biggest failure of managers where they resign (and change jobs) or resign to fate. They somehow conclude that things cannot be changed and they just accept whatever is the situation.  In short, they give up their dreams, goals and aspirations and flow with the mediocre.  As what Lao Zi said, often it is at the most difficult moment that we have to push through and persevere if we want to achieve breakthrough.  If not, there will be breakdowns!

By Andy Ng, whose new course How to be an Effective Manager is confirmed on 30 December 2014 Tuesday 9 am to 5 pm.  Limit to 30 seats, and you can register via online at here or email to or call 6225-1784 (8 am to 8 pm daily).  Related articles:

19 Nov 2014

Only 30% of Employees Are Engaged

Latest from Gallup:

Only about 30% of US employees are engaged in their jobs.  Such employees have managers who encourage their development and focus on their strengths. The remaining 70% of employees are either not engaged at work (50% of all employees) or actively disengaged (20%). Worldwide, only 13% of employees are engaged.

Who engages employees? People with the talent to manage teams. Gallup scientists have found that managers account for 70% of variance in employee engagement scores across business units. 

The problem is, every day, thousands of employees are named “manager” or “supervisor” who have little to no capacity to perform that task. Gallup has uncovered that companies fail to choose the candidate with the right person talent for the job of manager 82% of the time. Those companies are wasting time and resources attempting to train bad managers to be who they’re not.

There’s a reason for this: Authentic management talent is very rare. It takes Moneyball—rigorous analytics and talent assessments, not old corporate “scouting reports”—to uncover that talent.

Gallup has found that just one in 10 have the natural, inborn talent to manage teams effectively. Those gifted individuals know how to maximize the potential of everyone on their team; boldly review performance; build relationships; overcome adversity; and make decisions based on productivity, not politics. They are born, not made. They are wired differently. Conventional thinking is that a person with an MBA can manage, but he may not have a natural gift for management.

Gallup also found that another two in 10 people have some characteristics of basic managerial talent and can function at a high level if their company coaches and supports them.

But when you take out the one in 10 who are naturally gifted managers, and the two in 10 who are coachable, this leaves seven in 10 people in management positions who probably should not be there at all, and who are actually likely to make their teams worse.  

What's solution?  Gallup says that more training (like How to Be a Better Manager) might help.  Related articles:

18 Nov 2014

Not Easy Being a Manager, but It's Worth It

It is not easy being a manager because you're always being squeezed in between.

First you have to take care of your subordinates and yet take care of the company's bottom-line.

As a Manager, you are assumed to have the know-how and you're expected to know everything.

Unlike your subordinates, it is not easy to measure a manager's performance because much of what he does is of long term in nature and cannot see short term results. Like training and development of staff.

Often it is during special situations that you will know whether your manager can perform or not. Like in solving difficult problems, getting new business and responding to crisis.

But you know it's worth it to be a manager because at the end of the day, it is the manager that get things done and provide answers to the bosses.

So the question is how can we be a more effective manager?  Effectiveness means not just doing things right but doing the right things.  There are 10 things that a manager must do right:
  1. Leading people, which is to get people to do things willingly and happily
  2. Delegation, so that the manager has time for management work and not the actual work
  3. Communication, especially with the bosses and the outside world. The manager has to paint the right picture and cannot just say what he likes
  4. Motivating people, for without motivation people will perform at a lower level
  5. Controlling, through systems and not control people
  6. Problem Solving, which essentially is not creating another problem
  7. Decision making, the manager has to make hard decisions and cannot be seen as indecisive
  8. Selling, that's right, selling his ideas so that people buy into them, not force ideas on people
  9. Strategizing and Planning, for without strategies and plans, the whole organization will be left to ruins
  10. Leaving behind a legacy.  The manager has to ensure that the organization can do well without him, that means he must leave behind a legacy, not leave behind a string of problems.  
By Andy Ng, whose newest course How to Be an Effective Manager is on 10 February 2015 Tuesday 9 am to 5 pm.  Details are at here.  Related articles:

16 Nov 2014

How to Be Happy and Reduce Stress by Freeing Your Mind

"The secret of happiness is freedom, freedom is freedom from stress"  A. Ferrari Norman

Your mind can be your prison or your mind can be your sky.  Many people are unhappy and stressed because their mind is not free.  They are like prisoners of their own mind because they are always attached to something: their ego, thoughts, emotions and material wants.  

As a coach and manager of training, I come across many people saying things like:
  • "I can only be happy when I earn more money"
  • "If I let myself to be happy, I'll be disappointed most of the time"
  • "Happiness cannot be eaten, so we need to be practical and do the right things and then we can be happy"
Such thinking reflects the mistaken belief that happiness is an end by itself and not a means to an end. We know that happiness is a state of mind that can be experienced right now, regardless of what state you are in.  There is nothing wrong to wanting to have nice things, to look smart or attractive, but when we attach emotions of happiness to things we are imprisoning ourselves.  

Happiness is always there, even if we may not be aware of it.  All we need to do is to free our mind and just be happy now.  There are 5 ways to be happy when you free your mind:
  1. No Ego.  Don't let your ego be your stumbling block to happiness. If you want to be happy, just be happy, don't worry about how others think about you. For you are responsible for your own happiness
  2. No Conditions.  Like true love, true happiness is unconditional and no pre-requisites are needed
  3. No Limiting Beliefs, be open to new ideas and practise seeing things as fluid and not static
  4. No Upset.  When you're upset by a situation or person, ask yourself this question: "Am I going to attach myself to this and create another unhappiness?"  Don't let a fleeting emotion ruin your day. 
  5. Let it Go.  Let go of all attachments and be aware of your attention.  Focus on the solutions and let go of any past unhappy experiences.  Remember: the more you let go, the more happiness you let in.
From Andy Ng, whose newest course "Work Happiness and Stress Management" is on 15 January 2015 Thursday 2 to 5.30 pm.  For details, click here.  Related articles:

15 Nov 2014

How People Demotivate People Unknowlingly

Before we can talk about motivating people, let's know how to Not Demotivate People in 5 Ways:
  1. Ignoring People, giving people the cold shoulder and seeing people as transparent.  When you ignore people, you are telling them they are not important, and what you say would be overshadowed by this
  2. Over Promise. Nothing beats under promise over deliver and over promise under deliver is the most de-motivating
  3. Favouritism. Everyone wants to feel important, and making people feel unimportant must be the biggest insult of all
  4. Negativity, like being so pessimistic and make everything seem impossible
  5. Ask for Opinion and Then Discard that Opinion.  We know when you ask for opinion you make people feel important. But when you discard that opinion you are making them feel really unimportant! 
So my friend, before you open your mouth and post another comment on the internet, ask yourself this question: am I de-motivating people?  If so, don't do it. For we know de-motivation is the greatest source of unhappiness.  Related articles (for course list click here):

13 Nov 2014

Why Singaporeans Lost Jobs to Foreigners

Yes, they say Singaporeans are not hungry and that is why they lost jobs to the foreigners. 

The truth is that Singaporeans are hard-working, but not as driven as compared to our neighbours. Many do not take much initiative and always wait for things to happen. They also dare not take risk and consider job security more important than doing a good job. On top of that, they want good pay and desire to go home punctually. No wonder many employers prefer to hire foreigners!

Whether you are highly educated, highly skilled or inexperienced, you know that unless your employees are driven, your company will NOT achieve much and your company will lose out to competitors in due course. 

This course will inspire your team to do more, teach them the 5 Ways to Be Hungry without Going Hungry, and most importantly, get them to work hard as a team.

If you do not send your staff to this course, you are helping your competitors to be better than you.  This course qualifies for PIC (Productivity & Innovation Credit), where you can get 60% Grant. This means your net investment is only 40%. Hurry! Limited seats, register now!

Date: 17 March 2015 Tuesday 9 am to 12.30 pm
Venue: The Plaza 02-346, 7500A Beach Road, Singapore 199591
Fee: $299 each, $199 each for 2 & above, $129 each for 8 & above

Power-packed Contents Include:
  1. What is Being Driven and how does it differ from being hardworking and motivated
  2. Five Ps to Be Driven (Hungry without Getting Hungry) Purpose, Passion, Plan, Perturbation & Push-through
  3. Top 25 Strategies on the above (include your case study)
  4. Dan Millman 6 Peaceful Warrior Ways to be Driven
  5. Motivation without Money: How is it possible in 38 ways
  6. Power of Dianetics
  7. Getting Rid of Your Shadow Effect per Debbie Ford
  8. What to do if people are still not driven
  9. Dealing with problems including Pay Cut, Stress, Overwork and Disappointment
  10. The Ultimate in Being Driven: Rock Principle per Socrates
* Bonus 1: The Secret per Bob Proctor
* Bonus 2: How to Get What You Want and Want What You Got by John Gray 

By Andy Ng of Asia Trainers, details of course schedule at here.  Related articles:

12 Nov 2014

The 4 Immeasurable that Get Heads Nodding

In our Sales Power (more at here) and other sales and marketing courses, we teach people not to sell their product, its advantages and even the benefits it will accrue to the user.  For all these things are measurable, but in life it is the immeasurable that will get heads nodding.

The 4 Immeasurable are:
  1. Hidden Potential.  Everyone has some hidden potential inside them, and the goal of the salesperson is to harness this potential.  It could like in the prospect's production capability, and by investing in the machine that you are promoting, they can reach their potential faster and easier.
  2. Achieve Dreams.  If you can dream it, you can make it.  A good salesperson talks about his prospect's aspirations and dreams and let them know that they too can realize their dreams.  Note that this may have nothing to do with what you are selling, but it surely touches their hearts.  When you can touch somebody's hearts, it is limitless what you can do.
  3. Love and Concern.  A good salesperson genuinely cares for his prospects whether they buy or not.  He loves them with his heart, and the best way to express his love is to serve them well, before and after the sale.  
  4. Happy Now.  They say Singapore workers are 'under happy', that means that happiness is a cherished goal.  Salespeople must make people happy NOW, and the best way to do so is to be happy themselves and help their prospects to be happy with what they have now.  Only then can the salesperson show them how to be even more happier when they become his client.
By Andy Ng of Asia Trainers, list of courses at here.  Related articles:

Your Challenges and Solutions

Since doing training part time from 1996, and full time from 2001 (under ActionCOACH) and from 2007 under Asia Coaching Training, our company, together with 3 associate trainers have developed over 428 programs.  Many people asked us what are these programs and we only have 3 words: Sales, Management and Employee Skills.

But recently from our How to Be a Better Manager course (click here for details) with one trainee (a Managing Director from an European MNC), I realize that we only teach 2 things: Challenges and Solutions.

Our courses deal with real-life challenges facing people in business, government and the private sector RIGHT NOW, not some text-book cases.  We get our participants to share their current work challenges, and we group them into 3 categories: Self, Others and the World.  

Note that the challenges are built into the courses, like in the How to Close Every Sale course, we talked about sales objections as a main challenge.   But we don't stop there at the challenges.  We go into the root of the challenges and identify key reasons behind the challenges.  

Next we uncover the permanent solutions to the problems . Not quick-fix short term solutions (like drop your price), we provide solutions that solve 90% of the problems.  Solutions are divided into 3 categories: Low Cost Solutions, High Cost Solutions and Zero Cost Solutions.

From there on, we will dwell into the pathways to the solutions, i.e. the strategies, tactics and ways to the solutions.  Typically in a course like Email Etiquette, the strategies include having not just the right headlines, but the 27 effective headlines for your business. 

If time permits (for courses longer than one day), we even have the trainees write down the solutions ON THE SPOT, so that when they go back to the workplace, they are ready to fire.

In summary, we cover only 2 things in our courses: Challenges and Solutions.  The reason why our clients keep coming back to us over and over again is the sense of happiness they derive when they get out of the classroom after they see that 90% of their problems are already solved.  Imagine the glow on their faces and the smiles they ignite when they report for work, isn't this the utopia that we all dream of?

How to Be a Better Manager
If you are like most managers, you would probably find that you are lacking in certain skills. This lack is causing you delay in your career growth. Worst of all, your boss expects you to know all and your subordinates are watching you every day.   

The truth is that most managers and supervisors are promoted based on their technical skills, and yet it is the managerial and leadership skills that will make them more successful. 

In this Power-packed How to Be a Better Manager or Supervisor program, you will learn proven strategies to improve presentation, negotiation, and how you can manage your team & boss. Focused around Asia Coaching Training coaching and training materials used in 39,871 companies worldwide since 1993, you will find the strategies you need to implement significant changes in your career.  The 4 key areas covered are People Management, Teambuilding, Leadership and Communication. 

This management development program is for managers, bosses, directors, managers, supervisors and executives who want to implement tomorrow what they learn today. This is hands-on learning, conducted over 4 weeks, to give you the impetus and momentum needed. Best of all, you will get coaching from a seasoned Coach. 

Now you might be saying - Yeah, I have heard it all before - and maybe you have. But if you are serious about actually doing and implementing something that will improve your career, then invest some time and get the help you need.  Note: this course is spread over 4 weeks so as to allow time for implementation and to create momentum of learning. 

Power-packed Contents not covered in schools include: 
Session 1: People Management Success (5 Jan 2015 Mon 2 to 5.30 pm)
1. Psychology of employees at work - how to make the best of them
2. Top 20 ways to motivate people without money 
3. Inspiring Your People to Be their Best in 7 Ways
4. Concept of Filling Buckets
5. Anthony Robbins concept of 6 Human Needs in Management
6. Power of Validation per Paul Newman

Session 2: Team-building Success (12 Jan 2015 Mon 2 to 5.30 pm)
1. Blair Singer 6 Keys to a Winning Team
2. What is Perturbation and How to Push through
3. De-selection system of hiring people. 
4. What to Do When You have the Wrong Team
5. GROW Model on Coaching your team to success
6. Exercise on how Teamwork can increase output by 3 times
* Bonus: Test on Do You Really Have a TEAM or TEFB?

Session 3: Leadership Success (19 Jan 2015 Mon 2 to 5.30 pm
1. How all Managers can be Leaders NOW
2. Top 10 Keys of Effective Leaders
3. How to lead in difficult environment 
4. Know what you want and get it
5. Five Ways to Effective Leadership: Have-to, Want-to, Body & Mind, Heart & Soul and Value Add
6. What to Do When Others Do Not Follow You?
* Bonus: Game on How to Do the Impossible (cut wood with paper)

Session 4: Management Communication and Negotiation (26 Jan 2015 Mon 2 to 5.30 pm)
1. Effective Communication in workplace
2. How to do High Impact Presentation and impromptu speeches
3. Influence People to Your Thinking
4. VAK Modalities of Communication (include Test)
5. Mastering the Art of Listening
6. How to negotiate for success. 
7. Case study: negotiate with your customer for 20% price increase.

At the end of this program, you will be empowered to rise above all management challenges. 

1. Get all your management challenges resolved.
2. Ask the coach for free
3. Learn how to manage people without pain
4. Get your team built
5. Turn all your normal employees into high profits partners
6. Make your boss happy
7. Realize your vision to be a GREAT MANAGER!

Fee: $896 each, $699 each for 2 & above, $599 each for 4 & above
Each class is limited to 12 for effective coaching.
Venue: 7500A Beach Road,#02-346, The Plaza, Singapore 199591
To register, email to or call 6225-1784 or 8201-4347These are what some of our clients and past participants have to say: 
  • "The visual materials used are good, I will consider to send my staff for further training by AndyTheCoach"      Doreen Chai, MD, Van Der Horst Energy Limited
  • "I attended this program in 2007 and to-date, I am still applying the ideas and reap rewards. Thanks AndyTheCoach!" Vincent Ong, GM, New Independent Pte Ltd
  • "Andy Ng's flagship program How to Be a Better Manager course has opened my eyes to the possibilities. I am confident of hitting all my goals for the next 3 years. This is just the reward from the lesson Goal Setting from the Leadership module". Marcus Tang, Sales Manager, Telford Industries Pte Ltd
Profile of Asia Coaching Training and Andy Ng the Trainer Coach
A former Director of HR and Finance with Japanese MNC Allied Telesis, Andy has inspired many organizations including the Government. Master Coach Andy Ng (aka AndyTheCoach at has 28 years experience: He started doing business at the age of 5. Since 1996, Andy has trained over 81,413 people in 14 countries. His DVD Successful People Management is selling in 3 countries. Asia Coaching Training was, from 2001-2007, the licensee for Action International in Singapore. The clients trained by Andy include SingTel, SIM, Manulife Financial, Walton International, DBS Group, M1, Yakun, BreadTalk, Hewlett Packard, IBM, Gillette, F & N Foods, Kaplan Asia and Teleperformance Asia. Visit articles on management and sales at Related articles: