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Showing posts with the label Salespeople Training

9 Hard Skills and 3 Soft Skills for Salespeople

If you too want your sales team to perform, not just conform, you need to inspire them to greater heights.  But first you must ensure that they possess these 9 hard skills: How to Look for New Customers without spending on expensive advertising Getting repeat business from customers Increasing the average spending of customers Converting all sales objections into buying impetus How to Sell the Impossible so as to sell ice to the Eskimos How to Present your product and service so that your product features make sense for the buyer Getting past gate keepers and reaching decision makers effortlessly Service from the heart and how to go the extra mile to serve customers Asking questions so as to elicit information from buyers and lead them to a sale On top of that, your salespeople must also possess these 3 soft skills: How to set their own sales targets and motivate themselves to work towards their own goals Persuasion, Influence and Ne...

Jump into the Bandwagon of Successful Selling Strategies

Note: Successful Selling Strategies seminar is now on 17 July 2014 Thursday 9 am to 12.30 pm.  Details at here . Everyone from Facebook to Google and Apple are jumping into this bandwagon of Successful Selling Strategies , which are summarized as follows:(source from here ) Your salespeople are the solutions to increasing sales , not more advertising or image building.  All Apple Stores (not to be confused with Apple Resellers) staff undergo 3-months of intensive training before they can attend to walk-in customers.  How about you?  When was the last time your salespeople attend training?   2 years ago?  Take advantage of PIC claims and sign them up for sales training now! Content is king, context is emperor.   Yes, content is important, but what is more important than content is context, how do you customize and contextualize your content to the local market?   Customer satisfaction is worthle...

Salespeople, Not the Market, Are the Problems

Yes, the lack of sales is not caused by the market, your competitors or even your boss.  Salespeople are the problems, and the big problem is that they don't even realize this.  By far the biggest problem is salespeople not realizing that they are the problem and justify their situation as 'everyone is also like that, right' thinking.  There are 7 ways that salespeople make themselves the biggest problem. Know them, eradicate them, and you'll be on the path to greatness in sales... Lack of Selling Skills , especially in doing sales follow-up and overcoming of tough objections ; Never Leverage on the Team , especially the customer's team and your company's support team; No Follow-Through and Follow-up on Leads , leading to no leads and thus no sales; Lack of Lead Generating Activities , resulting in no prospects to follow-up on and thus no prospects in sales; Never Listen to the Real Needs of customers , thus missing on the big picture and cannot clos...

3-Stage Questions that Get People To Take You Seriously

You know, people only take salespeople seriously when they think that the salesperson can really make a difference to their lives. Many salespeople are trained on how to ask questions to get the sale, but few are trained on how to ask 'Tough' questions that get you the sale immediately. In our sales training (eg Selling Ice to the Eskimos or Winning Sales Strategies ), we often teach the following 3-stage questions: 1st stage: make a factual statement that can’t be refuted E.g. “Most sales staffs rarely meet the sales targets set for them by their company”; E.g. “Most businesses tend to do well in the initial years and falter as the years go by” 2nd stage: make a personal observation that reflects your experience and creates instant credibility E.g. “My experience has shown me that when there is a lack of training there is often poor staff attitude and an absence of goal-setting and goal-achievement goals. Interestingly the sales staffs tend to blame their inability to sel...