Business and Money Tips

Define the task, output clearly. Use this SMART criteria (specific, measurable, achievable, results wanted and timing) Delegate to a person with demonstrated competence (this is not training, you are delegating an important task, don't leave to chance) Explain the task clearly, preferably in writing (this will reduce misunderstanding & mistakes) Invite questions and feedback (Ask: "Can you show me how you're going to do it?") Give a schedule, deadline (Always leave some buffer in case of mistakes by giving a tighter deadline) Inspect what you expect (surprise audit is the best) Remember, Delegation is not abdication, this means responsibility still lies with you and YOU are still answerable. FOR A LARGE JOB, SET UP A DELEGATION AGREEMENT WHICH STATES:- · Intended outcome · Required resources · Completion deadline · Benchmarks (how can you measure progress) · Accountability · Consequences (for not completing) Delegation Exercise for You now: List 3 low ...

Everyone says the best leadership is leadership by example. So I see some bosses go all the way down to the ground, and many even below the ground.  They work, suffer and toil as hard as the workers.  Some think that leadership by example means the boss accepts the same pay as the staff.  Others say that the leader has to arrive at the office earlier than everyone and leaves later than everyone. There are some who assert that a leader is leading by example when he is there to solve all the team's problems and assumes all blames. If the above principles of leadership by example is true, who wants to be a leader?  The leader is the worst of all, he suffers the most and enjoys the least.  No wonder many people in Singapore are afraid of stepping up as they fear leadership by example.  Truth be told, leadership by example is none of the above.  If you follow great leaders like Genghis Khan, Steve Job and Sun Tzu, you'll realize that leadership by exa...

I realized from our How to Be a Better Manager  and Sales Power  courses that most people need a shortcut on the 5 most important concepts at work.  They are now summarized as follows: 1.  Customer Service Customer Service is not about niceties or doing everything to please the customer.  It is also not about over-servicing until the business makes a loss.  Services that are way beyond your core business are not considered customer service but  entertainment service .   Successful companies will tell you that customer service is nothing but  s olving customer's problems and make them feel good  with a profit .   It is about  service from the heart and not serve from head to toe.  2.   Teamwork Many people thought that if the staff get along well with little conflicts, teamwork is good.  Some people even think that if they go for offsite teambuilding training, teamwork will be improved automatically. Ther...

Following my article on 22 April 2014 about the 7 Truths in Management , the part on Delegation attracted the most comments.  In our management training , we often emphasized 7 children: the 7 Tasks that Cannot Be Delegated. They are like your 7 children, if you abandon them, you're abdicating them.  That's sinful!  Giving Authorization.  This is very obvious, you cannot delegate approval and authorization, thus you have to sign documents yourself.   Strategic Planning. You can get consultants to help you, but at the end of the day, you must select what strategy to take.  When it comes to planning, you can delegate the details to your subordinate, but the overall master plan must come from you. Praising People.  You can delegate scolding, but compliments have to be dished out by yourself.  If you are afraid that your hair will stand when you praise someone face to face, you can do it via electronic ways.  But no matter how busy you a...