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Showing posts with the label Root Cause of Problem

Don't Tell Me My Problem is Small, Tell Me HOW to Solve My Problem

You must have come across this very often: a troubled person (can be your staff or a friend) find that his problem is too big and come to you for advise. When we find that his problem is actually quite trivial, we tell him that other people have bigger problems too and they can solve them without much fuss.  "Think positive, and always look for solutions, and the solutions will be there" is what we often tell him.  Well, thinking positive is good, for it is a starting point.  But merely thinking without the right solution will not get you to anywhere.  You have to provide the solution. To me, this is How I solve problems in the following 4 steps: There is a Problem .  This problem is troubling you now, but you are not the problem .  In other words, we separate the person from the problem .  Like you have incurred parking fines, but you are not the problem, it is the act of parking illegally that is the problem.   Root Cause of Problem .  We have to determine the root c