We know that objections are good for they signify interest. The job of a service provider is to serve with HEART: Hear them Out, Empathise with them, Act on their concerns by Realising their goals and Take action These are people that understand the mobile number is important and they also realise that their existing number is no good. They really want to change their number. These people have 10 major Concerns to Mobile Number Change: 1. Cannot Afford the fee S$949 or RM2949 or RMB 4949 2. Cannot Change Mobile Number as too Many Contacts to Inform, and also many transactions including banks are linked to the existing mobile number 3 Cannot Change as this is a Company's Mobile Number not under my Name 4. Cannot Change Mobile Number as telco contract still got a long way to go and cannot afford the break contract penalty 5. Prefer Singtel or Starhub and don't want to take up a new line with M1 or prefer to continue existing Prepaid cards 6. Need to think over as this is the fir...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com