The 'certain' here does not mean the opposite of uncertainty but 'definite', like a certain sum of money. The Malaysian Airlines MH370 Mystery is now into the 5th day and still no sign or news if the plane and the passengers are alive or dead. This is definitely an uncertain time, but the way the Malaysian authorities have been dealing with this issue is making everyone losing confidence in their leadership. Instead of giving people guidance and clarifications of what had happened, they give conflicting statements. No wonder people wondered if they are holding back information in order to hide something. In our leadership and management courses, we teach people the 5 Certain Ways to Deal with Uncertainties: Have a Clear and Powerful Authority , i.e. who can speak and who cannot speak. The one that can speak should be seen and really competent , not someone who happened to be in that position. Of course this person must have good presentation...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com