There is a world of difference between passively and actively listening. The best leaders and managers are also the best listeners, they asked themselves 3 questions every week: Who Does Not Feel Listened To? What People Have I Neglected to Listen to? Have I audited my own listening to ensure that my listening still have standards? There are 7 Important Voices that Every Leader Listens to: The Unhappy Voice - discontentment with what is happening now The Inner Voice - the unspoken feelings inside of you The Higher Voice - something higher than what we are doing and thinking now, like kindness The Successful Voice - Who can we learn and leverage from? The Undermined Voice - the people who are losing out, if left unchecked, will lead to chaos The Hidden Voice - this is beyond your inner feelings, it is the spirit or soul of you The Repeated Voice - anything that repeats 3 times or more is a cause for concern, this is usually the neglected voice. In my opinion, the
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com