In dealing with difficult people, you wonder if the strategy of service from the heart ever works. Indeed there are 10 kinds of difficult people and they include: Slumper: Person who doesn't care anything ('bo chap' in Singlish) Dumper: People who offloads tasks and dirty work to you all the time Jumper: One who has no scruples, takes credit for others' work and is a 2-headed snake Grumper: People who complains ALL THE TIME and impossible to please Bumper: People who takes kudos when all goes well but blames mistakes on others Trumper: Always has to have the first and last word and be one step ahead of everyone else Thumper: Bullies and intimidates others and gets his own way by being aggressive Demander: Customer who demands 200% and yesterday's delivery for today's last minute order Smiling Tiger: One who laughs at others and pretends to give you a helping hand, only to stab you from behind Sabo King:
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com