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11 Jul 2014

Service from Your Heart to Deal with 10 types of Difficult People

In dealing with difficult people, you wonder if the strategy of service from the heart ever works.  Indeed there are 10 kinds of difficult people and they include:
  1. Slumper: Person who doesn't care anything ('bo chap' in Singlish)
  2. Dumper: People who offloads tasks and dirty work to you all the time
  3. Jumper: One who has no scruples, takes credit for others' work and is a 2-headed snake
  4. Grumper: People who complains ALL THE TIME and impossible to please
  5. Bumper: People who takes kudos when all goes well but blames mistakes on others
  6. Trumper: Always has to have the first and last word and be one step ahead of everyone else
  7. Thumper: Bullies and intimidates others and gets his own way by being aggressive
  8. Demander: Customer who demands 200% and yesterday's delivery for today's last minute order
  9. Smiling Tiger: One who laughs at others and pretends to give you a helping hand, only to stab you from behind
  10. Sabo King: One who always spoils the show, is perpectually late and displays zero teamwork
As a customer service professional, you want to not just handle difficult people well, you also want to move them with your Heart. Come for Service from the Heart on 17 July 2014 Thursday and you'll get maximum benefits. 

Extraordinary Service Made Ordinary with Special Moments
Date   :  4-Sep-14 ,  2 to 5.30 pm (Thur)
Venue : The Plaza 02-301 7500A Beach Rd   
Investment :1 pax $198; 2 pax & above each is $149; 5 pax & above each is s$99
As we know, customer service is not just about niceties, nor is it about being highly efficient and efficient. Customer Service is a heart thing, the customer feels the service, and you can't get the feel until you put your heart and soul into it.

According to Dan Millman, (USA trainer coach in human excellence), we all live moments by moments. The key is to make every moment count so that the customer will be so pleased that he will come back over and over again. That is, creating Raving Fans.

Whether you are new or experienced in customer service, if you too want to make this year your best in business, this high impact 1-day course will keep you miles ahead of your competition.

Note: This course qualifies for PIC 60% Grant, i.e. your net investment is only 40%. Hurry! Last seats left! Register now by calling Idah at 6225-1784 or email to 
Power-packed Contents Include:
1. What is True Customer Service in your business now
2. Going to the Root of all your service challenges and coming up with solutions now
3. No Ordinary Moment concept: Take Out the Trash and How
4. 3 Key Concepts: se Your Heart, You Are Always on My Mind and Saving Face
5. Six Levels of Customer Service from Criminal to Unbelievable
6. ACT 4-Ways to No Ordinary Moment Service Excellence
� Building Rapport with Prospects and Customers with VAK analysis
� Serve with Passion and Top 20 Ways to be More Passionate in Your Work
� Dealing with Overwhelm
� Dealing with Difficult Customers
7. Using Customer Service Excellence to build Your Brand in 5 Ways
8. The Ultimate in Service: Working with Your Hearts and How
* Higher customer satisfaction
* Delight, not just satisfy, your customers easily
* Build more loyal customers rain or shine
* Get more business without selling more
* Higher Sales and profits for all
For Who to Attend:
Executives and Managers in Sales, Customer Service and Business Development
These are what some of our clients and past participants have to say:
The various video materials are very interesting. Now I know How to Service from the Heart, thanks for such excellent course!
Chloe Kim, Consultant, Verztec Consulting Pte Ltd
Overall I rate this course full 10 points, as it really touches me to want to serve my customers with all my heart. AndyTheCoach gave us many practical pointers for daily use, thanks!
Isabelle Ng, Customer Service Executive, Maritec Pte Ltd
I like the central location, plus practical examples and in-depth discussion. Andy is very knowledgable and his company Asia Coaching Training is very focused.
Cynthia Chan, Marketing Manager, SingTel

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