Get Confused Now to Learn More

Either you fire them up you'll have to fire them is at here
My background in retail sales since the tender age of 5 has taught me one important lesson: never take anything for granted. Never believe anything at first instance, not even your own perception.

Whether you're dealing with staff, candidates, voters, suppliers, contractors, customers, children or bosses, the first step to getting anything done is to understand your customer. Customer here refers to people you're serving now, which could anyone of the preceding statement.

To understand your customer, you must open your mind fully to what he says and how he says it. To do this, you must go beyond your own experience, knowledge and skills. You must get confused.

When you are confused, you will seek clarification, and you will ask questions. Like, "What does that mean? Why is he doing that? What's going on?" That's confusion!

Confusion is a state of learning. If you think you already know the answer, you are not open to learning. If you are confused, you will seek knowledge.

Confusion is as much a state of mind as happiness or sadness is. If I tell a joke, you laugh, and the joke has stimulated the state of happiness. When I confuse you, I have stimulated you a state of curiosity.

So my friend, the more confused you are, the more you learn! Anyone is confused now? Great! By Andy Ng of Asia Trainers, whose courses on Sales and Management have confused and enlightened over 81,131 people in 13 countries since 1996. Click here for list of courses and read related articles by clicking on the titles below:

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