Whether you are in sales, marketing, business development, support or management, you will come across the answer 'No' many times at work.  Many people equate 'No' to 'No Opportunity' or 'No Chance', when in fact No can mean over 20 things as follows:    Know More .  Here the customer wants to know more, and if you don't tell him, he will say no  Still Thinking .  Many people hate to decide immediately as they don't want to be seen as rash  Procrastinate . People procrastinate because it gives them a comfy feeling that they're in control, when in fact procrastination simply puts you higher risk as things may change.  OK but not Strong enough  to say yes.  This is the most common, when you feel that there is still certain things lacking but you just don't know what it is now.  Test Your Patience .  Here saying no will test if you're serious to pursue further or just give up  Need to Clarify First .  People will ask questions to clari...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com