We know it is the job of the salesperson to close sales, but many salespeople are actually closing files instead of closing sales . Worse still, they are unaware of this because they think they're just 'doing my job to respond to customer's request'. The 7 instances where salespeople close files are: Being Impatient with No Answer from the Client . Usually salespeople will, after a few no answers from the client, get impatient and just want a quick answer. They say things like, "I need your answer now as I must book my schedule which is getting full now". The client will, 99% of the time, simply reply, "Since you're so busy, why not you go ahead with your schedule and leave me out for now?" The next time you have such a situation, do not press for an answer, for you know that the client has no answer for you , otherwise, he would have replied you long ago. Instead offer help to the client , and you'll leave the door open instead of...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com