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Showing posts with the label Control

How to Avoid Too Much Heaven or Hell

Too much heaven or hell is no good, so is management.  All managers must avoid 2 deadly pitfalls or risk being redundant: 1. Control - Too little control or too much control is a problem.   Too little control would mean not having rules, but most often we see rules not followed and management never do much about it. For example, many companies have rules on working hours, but ask yourself how many management actually work to ensure that people come to work punctually? Many people have got used to being late, and the common excuse is they work late, so they can come late for work.  Many don't know that this is causing some issues in teamwork, e.g. if some people are not here by 8.30 am, how am I going to get certain things done without them? So as a manager, make sure that you set the rules of the game.  A good rules of the game is Values. Values like honesty and 'Go Extra Mile' must be laid down and followed by all staff.  2. Losing Their Voice: It'...

Either You Control Them or They'll Control You

According to best-selling book "The Challenger Sale" author Matthew Dixon, most salespeople are very hard-working, some are relationship builders and the rest are passive problem solvers.  But few of them are able to out-perform over a sustained period. (You can read a 5-minute summary of his book at here) As we know, pure consultative selling based on relationship building does not work anymore for large sales, complex sales and sales to MNCs. This is because of corporate governance. Other than that, most buyers now little power for the actual decision-making is vested in a committee that does not even want to see the salesperson. Those that were trained in consultative selling often end up providing free service to their prospects as they lose control of the sales situation and the prospect end up buying from another vendor.  The hardworking salespeople do close many sales, but they often get burnt out beca...

Avoiding the 2 Pitfalls of Management: Control and Voice

All managers must avoid 2 deadly pitfalls or risk being redundant: 1. Control - Too little control or too much control is a problem. Too little control would mean not having rules, but most often we see rules not followed and management never do much about it. For example, many companies have rules on working hours, but ask yourself how many management actually work to ensure that people come to work punctually? Many people have got used to being late, and the common excuse is they work late, so they can come late for work. Many don't know that this is causing some issues in teamwork, e.g. if some people are not here by 8.30 am, how am I going to get certain things done without them? So as a manager, make sure that you set the rules of the game. A good rules of the game is Values. Values like honesty and 'Go Extra Mile' must be laid down and followed by all staff. 2. Losing Their Voice: It's easy for people to lose their voice after working in the company...

2 Deadly Pitfalls of Managers that You Must Avoid

All managers must avoid 2 deadly pitfalls: 1. Control Too little control or too much control is a problem . Too little control would mean not having rules, but most often we see rules not followed and management never do much about it. For example, many companies have rules on working hours, but ask yourself how many management actually ensure that people come to work punctually? Many people have got used to being late, and the common excuse is they work late, so they can come late for work. Many don't know that this is causing some issues in teamwork, e.g. if some people are not here by 8.30 am, how am I going to get certain things done without them? So as a manager, make sure that you set the rules of the game. A good rules of the game is Values. Values like honesty and 'Go Extra Mile' must be laid down and followed by all staff. 2. Losing Their Voice It's easy for people to lose their voice after working in the company. Initially new employees a...