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Showing posts with the label Gradual Change

Wild Swings Monkeys and You

I'm sure you have realized that this is getting more common nowadays: we are being subjected to wild swings instead of gradual swings.  In business , companies like to ignore customers' feedback and insist on pushing their new products to the market and forcing their customers to upgrade.  You see this in PC, mobile phones and TVs.  As the new product did not take into account customers' feedback, they will invariably fail.  The companies have no choice but to re-introduce back the old product.  A good example is mobile giant Samsung, who has taken out the micro SD card in its phones in 2015 only to be put back in 2016 Salespeople too like to subject their customers to wild swings.  When business is good, salespeople have no time to service customers and customers are forced to fend on their own.  When times are bad, salespeople have all the time and they visit their customers everyday and over-service them, until the customers cried out 'Buay Ta-han!' (mean