Love Intelligence (LQ) creates raving fans because people do not become loyal to products. They become loyal to how you make them feel. A product can satisfy. A service can delight. But only a human connection can create a raving fan. When viewed through the lens of LQ, the process is simple: 1. Care Creates Trust Most businesses focus on transactions. Raving fans are created when customers feel genuinely cared for. Not "customer service." Not scripts. Not "Have a nice day." Real care. When a customer feels: "This person sees me." Trust begins. Trust is the foundation of every raving fan. 2. Courage Creates Memorable Moments Most service people play safe. Raving fans are often created when someone has the courage to do what is right rather than what is required. Examples: Staying back after work to solve a customer's problem. Admitting a mistake immediately. Refunding without arguments. Telling the customer the truth even w...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com