Love Intelligence (LQ) Breakdown — Losing the Heart Connection “Love is not manipulation; love is understanding.” 💔 1. Love Replaced by Greed The brand energy shifted from purposeful love (serving users) to possessive love (controlling narrative and market). It seems that the love for money has taken Xiao Mi to the path of destruction. The recent car crash that killed the passenger because the doors cannot be opened manually has raised alarms that Xiao Mi is not concerned about safety. 💔 2. No Empathy for Customers Early Xiaomi succeeded by listening to fans ; now, decisions are made top-down, driven by marketing ego instead of user emotion. Instead of focusing on the electric car's safety, Xiaomi emphasized its features, like the back seat can recline 1 cm more than luxury brands. This is a company in distraction. 💔 3. Transactional Communication Instead of gratitude and humility, communication became self-glorifying. When love turns self-centered,...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com