Business and Money Tips

As a trainer with over 18 years of training experience (including part time 4 years), I find that many clients like to ask trainers to teach them things that they themselves can do.  Like in sales training, they like the trainer to teach them how to present their product's features and sell like them. Some even asked us to teach them the exact script on how to respond to a customer's enquiry.  There are some that like the trainer to be like one of them, fully absorbed into their company's culture and way of doing things.  One of them told me, "You have to do things like what we do here". Make no mistake: your external trainer is not your employee, nor is he your company's mouth piece. Most importantly, the reason for getting an external trainer is to get new perspectiv e, different ways to look at things.  If you get an external trainer to do what you yourself can do, why waste the time and money and why not just do it yourself? To me, the only value an

Note: How to be a Better Manager starts from 4 Aug 2014 Training is now considered no longer a luxury but a necessity.  It is said that if you don't train your people to be good, you're training your people to be bad .  This is because everyday there are so many bad influence - from market, the media, Facebook, contractors etc that many people have lamented that today's workforce does not possess the core values that workers used to have.  There are 7 ways that you can train your people: You let them learn on the job - that is, purely from work experience. This method is costless in terms of your time, but is extremely costly as mistakes made at work have many repercussions later on.  Highly not recommended, but still beats having no training at all (i.e. you never let them make any mistakes).  You get a senior staff to train them . This On-the-job training is the most common method.   PIC funds up to $10,000 a year for such internal training.  See here for detail

Yes, certain things are so important but they just don't tell you. Either they assume that you know or they find it hard to say it out.  But we know that misunderstanding is the cause of all work problems and clear communication, even to the extent of over-communication , is the safest policy. So managers and bosses should tell people the most important thing at work: Work Ethics. What is work ethics?  Many people equate it to honesty and integrity, when in reality it is more than that.  In our work with companies training over 81,131 people in 13 countries since 1996, other than integrity and honesty , the following are the 5 Key Elements of Work Ethics: Fairness - put in fair share of work and not take things for granted.  Do not work only when the boss is around, instead play fair by putting in the 8 hours that you're contracted with.  If you take time for facebooking and whatapping with your friends, make sure you pay back the lost time everyday .   Add Value - ever