Now you can turn from negative to positive in your sales. Use these proven top 5 ways: When what you sell has no choices, like it is the last piece , and the customer asks if there are other choices, turn this into a sale by saying, "You are lucky, this is the last and only piece. Usually, we would reserve this for our regular customers, but since you are interested, why not take advantage of it? It would be gone fast, and I would rather you take it than someone else . Let me give you a good price to make it easier for you, is it okay?" When there are obvious defects in your product and the customer notices it, you can say, "That's why this is the price we are selling, it is a good 20% off the regular price. For you, I can give you an even better deal" When you have no staff to serve customers, make it a special moment by telling your customers that they can now take their time to browse freely and gather all their questions and ask in one go to save time...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com