Business and Money Tips

Why Sheng Siong Wins Hearts in Singapore 10 Business Lessons in Love Intelligence By Andy Ng, Speaker Trainer, Author of Love Intelligence and 爱的智慧 In the age of AI, automation, and algorithm-driven businesses, something interesting is happening in Singapore. One supermarket chain continues to win the hearts of ordinary people. Not because it has the most glamorous stores. Not because it sells luxury imported products. But because people trust it. That company is Sheng Siong . Many businesses today compete using technology, scale, or marketing budgets. Sheng Siong competes using something far more powerful. Human understanding. In my work researching businesses that succeed over the long term, I study a concept called Love Intelligence (LQ) . Love Intelligence does not mean emotional softness. It means understanding people deeply and creating value for everyone in the ecosystem — customers, employees, suppliers, partners, government, and society. When I studied Sheng Siong, I real...

How Sheng Siong’s Care for Employees Creates Consistent Profits — and How Love Intelligence Can Take It Further In a retail environment where margins are thin, manpower is tight, and customer expectations keep rising, Sheng Siong stands out for one simple reason: it takes care of its people first. This is not charity. This is strategy. 1. Care Creates Stability — and Stability Creates Profit Sheng Siong is known in Singapore for: long-serving employees relatively low staff turnover calm, disciplined store operations consistent service standards These are not accidents. When employees feel cared for: absenteeism drops errors reduce service becomes natural, not forced productivity stabilises In supermarkets, where execution happens daily at ground level, stability is profit. Every experienced cashier, stock handler, or supervisor saves training cost, reduces mistakes, and improves customer flow. Care lowers friction. Lower friction protects margins. 2. Care Builds Quiet Pride, Not Loud H...

Real Case Studies That Prove Love Intelligence Works 1. CHAGEE — Loyalty Built Through Heart-Led Consistency CHAGEE grew rapidly not because of tea, but because every outlet practised the same heart-led approach: warm greetings, consistency, and emotional safety. Customers return because they feel remembered . This is LQ in action: predictable care creates predictable loyalty. 2. MIXUE — The Power of Simple, Heartfelt Service MIXUE overtook global brands not through discounts, but through kindness and connection at the counter. Their young staff are trained not to follow scripts, but to create comfort. Even a $1 ice cream can carry $100 worth of warmth — that is Love Intelligence. 3. SAKIYA — Japanese Heart Service with Zero Tolerance for Coldness SAKIYA trains staff to deliver calm, sincere attention in every moment. Even when the queue is long, they maintain emotional presence. Customers sense this. Trust grows. Repeat visits multiply. This is LQ: emotional profession...