All managers
must avoid 2 deadly pitfalls:
1. Control
Too little control or too much control is a problem.
Too little control
would mean not having rules, but most often we see rules not followed and
management never do much about it. For example, many companies have rules on
working hours, but ask yourself how many management actually ensure
that people come to work punctually? Many people have got used to being late,
and the common excuse is they work late, so they can come late for work.
Many don't know that
this is causing some issues in teamwork, e.g. if some people are not here by
8.30 am, how am I going to get certain things done without them?
So as a manager, make
sure that you set the rules of the game.
A good rules of the game is Values. Values like honesty and 'Go Extra
Mile' must be laid down
and followed by all staff.
2. Losing Their Voice
It's easy for people
to lose their voice after working in the company.
Initially new
employees are out-spoken but after a while they got sucked into the system and
dare not speak their minds. In fact many employees only dare to speak out only
after they have tendered their resignation.
We know that it is
very important for employees to speak their minds, otherwise what's the use of
having them? Only with views aired can we then improve.
** If everyone has
the same opinion, it means that either everyone is not thinking (just 'Yes
men') or everyone is redundant!
As a manager, you
must provide the avenue for people to speak out. I suggest having a WIFLE
session, which is simply "What I Feel Like Expressing" sessions.
Another way is to follow what Li Shi Min, the greatest emperor of the mightily
Tang Dynasty in China
By Andy Ng, Chief Trainer Coach and Trainer of Asia Trainers, details are here.
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