Sun Tzu Service Warrior

Sun Tzu (or Sūn Zǐ in pinyin) was a 500 BCE Chinese general, military strategist, and author of The Art of War, an immensely influential ancient Chinese book on military strategy. Many great leaders like Margaret Thatcher and Ronald Reagan studied his work and became legendary leaders. Many corporate leaders paid thousands of dollars to attend courses to learn Sun Tzu secrets.

We believe that you too can learn master Sun Tzu secrets and apply them to your work easily.  This is because we take the essence and compile them into a Half-day course that will leave you with just enough materials to serve your bank’s customers and lead your business to greater heights. Since October 2010, we have trained over 1,137 leaders coming from countries including Indonesia, Philippines Cambodia, Japan, Sri Lanka and even China.

How does this military classic apply to your CUSTOMER SERVICE?

• To ‘win without fighting’ in customer service is to serve your customers wholeheartedly and yet you never feel that you are serving at all. This is because you have made ‘service to others’ as your highest purpose. Because of this, your every little action of is about putting customers first, and such attitude, in turn, wins more referrals and repeat business and makes all customers loyal
• Many of Sun Tzu’s concepts, notably, ‘Know Yourself Know Others’, ‘Always leverage on local resources’ and ‘Take the entire nation intact’ are often applied in everyday service.

In this half-day high impact course, we put this complex 5,900-words ancient Chinese military classic in a simple and modern way. Filled with stories, entertaining video clips, exercises, group discussions and role play, this course will leave you with many memories of valuable lessons for years to come.

Whether you are now serving customers front-line or looking after customers on the phone and on the web, come for this course if you too want to get ahead of your peers.

POWER-PACKED CONTENTS INCLUDE:

1. Sun Tzu Art of War simplified and clarified: how does it relate to your customer service?
2. How to serve customers with your heart using Sun Tzu's strategy of 'Win the entire nation'
3. Creating trust and rapport with customers using Art of War's 'Know Yourself Know Your Enemy' strategy
4. Letting your customers understand your boundaries using Sun Tzu's 'Terrain' strategy
5. Know why customers are difficult and how to serve them using Sun Tzu's 4-stage strategy and 'Fire' method
6. Performing service recovery with Art of Deception
7. Creating no ordinary moments service with the 5 Elements of Mission, Climate, Ground, Leadership, and Methods
8. Sun Tzu 6 strategies to go extra mile to serve customers
9. The ultimate of a Service Warrior: Transform nation