"People want solutions to their immediate problems now, like how to do
conflict resolution, negotiate to win, and how to get your team to work hard
for you".
"Actually I have all these courses you mentioned," I told him.
These are all problem-solving courses. I prefer to focus on problem
prevention. When you do the right things, be a good person and treat
people with respect, all these problems may not appear. Let me explain why:
1. Conflict Resolution is unnecessary if we build teams with good
communication where respect is the key factor in everything we
do. Treat each employee as a human being, not a resource that you
can take and throw it away.
2. Negotiating to win is not right because that is only a
short-term win. In the long run, we have to build win-win relationships,
and all negotiations must lead to a win-win, not only one party
wins
3. Getting Your Team to Work Hard for You is another wrong concept.
People never work hard for you, they work hard for themselves. Until
they can see that whatever they do makes sense for themselves first, they will
not put in their best. My late teacher Zig Ziglar said, you can get
everything you want in life, as long as you help other people get what they
want.
The best way to get your team to work beyond what they are expected is when You
the boss care for them. If you the boss puts their interest above
yours, they will similarity put the company's interest above theirs.
"So what type of courses do you propose, Andy?" asked my friend
1. Instead of Conflict Resolution, I propose Communication Power; Service From
the Heart; and Team Alignment Training
2. Instead of Negotiate to Win, we have Successful Supplier Management;
Successful Customers Management; and How to have High Value Add for Your
Customers
3. In place of Getting your team to Work Hard for You, we have How to Hire,
Develop, Admire and Retain Talents; How to Be an Inspiring Manager; and Build
Winning Teams.
What do you think? Share your thoughts.
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