Never Underestimate your Opponent

Never Underestimate your Opponent

Sun Tzu talks often about deception and also warns about being deceived by the opponent and underestimating their ability.

Art of War also talks about knowing yourself and your opponent to ensure no peril in your battles.

How to NOT Underestimate Your Opponent?

1. Don't overestimate yourself
2. Compare yourself and your opponent in these 5 areas: purpose, environment, support, leadership and methods
3. Overestimate your opponent and do a stress test
4. Be one step ahead of your opponent by not walking behind them. Always do better than them
5. Set and achieve your goals and make your goals bigger than you or your opponent

Customer Service with the Art of War:

Sun Tzu Art of War simplified and clarified and its relation to The 36 Stratagems
How to serve customers from our hearts with Sun Tzu's strategy of 'Win the Entire Nation'
Creating Trust and Rapport with Customers with Sun Tzu's 'Know Yourself Know Others' strategy
Letting customers understand regulatory requirements with Sun Tzu's 'Terrain' strategy
Know why customers are difficult and how to serve them using Sun Tzu '4-Stage Strategy' method and 'Fire' strategy
Performing Service Recovery with The 36 Stratagems
Creating 'No Ordinary Moments' service with Sun Tzu's Five Elements of Mission, Climate, Ground, Leadership and Methods
Sun Tzu 6 Strategies to serve customers efficiently and effectively
- Exercise on how to cut a piece of wood with paper
- Top 10 Ways to serve customers from the heart using Sun Tzu 6 Strategies
  
  Details of this course at here

Comments

Kindness as a Way of Life: How Kindness can Reward You 6 Times Over

Kindness as a Way of Life by Andy Ng Kindness is a universal language that transcends cultural boundaries, enriches human connections, and has the power to transform lives. It goes beyond mere acts of charity or random good deeds. To me, kindness, when practiced as a way of life, becomes a profound philosophy that can shape our interactions with others, the world around us, and even our own well-being. In this article, we will explore the multifaceted aspects of kindness as a way of life, touching on non-violent communication, the limitations of traditional charity, the potential harms of helping, the deliberate cultivation of kindness, and the incredible rewards it brings. 1. Non-Violent Communication Non-violent communication (NVC) is a key component of practicing kindness as a way of life. Developed by Marshall B. Rosenberg, NVC emphasizes empathetic communication that seeks to understand and connect with others on a deeper level. It encourages active listening, empath

New Age Mobile Numerology

Many people look at 'mobile number change luck' with skepticism, they say, how can just one simple mobile number change create so many changes in a person's life? Also, the mobile numbers are given to us by random by the telcos, how can our fate be assigned by the telcos at random? Besides, isn't it true that our lives and fates are determined by birth and what we do, how can a small mobile number, which is a modern invention, have any effect? How about people in the past without mobile numbers? You mean they don't have a life without mobile numbers, right? One more thing: you cannot just change your mobile number and expect your life to change. If this is so, wouldn't everybody be rich just by changing their mobile numbers? Finally, isn't this kind of fortune-telling thing more of psychology and blind faith than science? If so, how can we trust anything that is not proven and not science? Today let's resolve all these doubts and I welcome your co

If Not You, Who Else?

I learnt this very powerful 5-word phrase from Singapore's highest ever box-office movie ever: "Ah Boys to Men II". In one scene, the recruits were about to start their 3-day field camp. Their Officer-in-Command asked them, "Before we moved out, anybody not feeling well?" All the soldiers replied loudly, "No Sir!!!" "Gentlemen", continued the Officer, "Every time the training gets tougher, one thought comes to your mind, 'Why Must I Serve National Service?' "My answer to you is, 'If Not You, Then Who Else?'" Wow! What a powerful phrase! If Not You, Who Else may mean: You are the most suitable person, and we can't find anyone better than you. This is appreciation at the highest level How can you push this responsibility to someone else? I am making a request to you specifically, please don't reject my request Can you find me another person more suitable than you? Please refer me anot

Business and Money Tips

Search This Blog