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Never Underestimate your Opponent

Never Underestimate your Opponent

Sun Tzu talks often about deception and also warns about being deceived by the opponent and underestimating their ability. 

Art of War also talks about knowing yourself and your opponent to ensure no peril in your battles. 

How to NOT Underestimate Your Opponent?

1. Don't overestimate yourself
2. Compare yourself and your opponent in these 5 areas: purpose, environment, support, leadership and methods
3. Overestimate your opponent and do a stress test 
4. Be one step ahead of your opponent by not walking behind them. Always do better than them
5. Set and achieve your goals and make your goals bigger than you or your opponent 

Customer Service with the Art of War: 

  1. Sun Tzu Art of War simplified and clarified and its relation to The 36 Stratagems 
  2. How to serve customers from our hearts with Sun Tzu's strategy of 'Win the Entire Nation'
  3. Creating Trust and Rapport with Customers with Sun Tzu's 'Know Yourself Know Others' strategy
  4. Letting customers understand regulatory requirements with Sun Tzu's 'Terrain' strategy
  5. Know why customers are difficult and how to serve them using Sun Tzu '4-Stage Strategy' method and 'Fire' strategy
  6. Performing Service Recovery with The 36 Stratagems
  7. Creating 'No Ordinary Moments' service with Sun Tzu's Five Elements of Mission, Climate, Ground, Leadership and Methods
  8. Sun Tzu 6 Strategies to serve customers efficiently and effectively
    • Exercise on how to cut a piece of wood with paper
    • Top 10 Ways to serve customers from the heart using Sun Tzu 6 Strategies

      Details of this course at here
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