Never Underestimate your Opponent Sun Tzu talks often about deception and also warns about being deceived by the opponent and underestimating their ability. Art of War also talks about knowing yourself and your opponent to ensure no peril in your battles. How to NOT Underestimate Your Opponent? 1. Don't overestimate yourself 2. Compare yourself and your opponent in these 5 areas: purpose, environment, support, leadership and methods 3. Overestimate your opponent and do a stress test 4. Be one step ahead of your opponent by not walking behind them. Always do better than them 5. Set and achieve your goals and make your goals bigger than you or your opponent Customer Service with the Art of War: Sun Tzu Art of War simplified and clarified and its relation to The 36 Stratagems How to serve customers from our hearts with Sun Tzu's strategy of 'Win the Entire Nation' Creating Trust and Rapport with Customers with Sun Tzu's 'Know Yourself Know Others' strate...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com