Skip to main content

Exposed: They Just Won't Buy No Matter How Hard You Sell

You work hard and give your prospects good presentations. You also go the extra mile and put customers' interest first.  Yet to your dismal you discover that no matter how hard you sell, they simply won't buy.  Why?

The reason is people don't buy what you sell, no matter how good or special your goods and services are.  People don't even buy the benefits of what you sell.  People buy base on one and only reason: their reasons.  Until you can satisfy any of the following reasons, they just don't buy.  This is the biggest secret you're going to learn.  The reasons that customers buy may not be the reasons that you sell.  Know them, and you will be able to even Sell Ice to Eskimos (click here for details).  The reasons customers buy include:
  1. They buy from you because they need to diversify their supply base
  2. You offer On-time delivery or just-in-time delivery
  3. They buy to fulfil their needs (internal or external) 
  4. You sell Quality (need not be the best) 
  5. They need a financially strong and competent vendor 
  6. They like your service, especially the way you please them 
  7. Your company has easy-to-buy procedures and policies 
  8. You give them an ocasional ‘wow’ element 
  9. You have accurate and prompt invoicing and ease of payment 
  10. You have strong technical support and customer order support 
  11. They buy from you because you give them a feeling that they've cut a deal
  12. They want a sense of security
  13. They think you give them peace of mind
  14. I could just go on and on.  The point is: must there really be a reason?  Can't we just give them a break: they just want to buy, okay?  
By Andy Ng, Chief Trainer of over 14 Sales Programs in Singapore and Asia: Selling Ice to The Eskimos, Sales Power, Selling the Impossible, Sales Motivation, Sales Success System and Irresistible Selling courses.  Click here to see all of them. Related articles on sales:

Comments

Popular posts from this blog

What an Executive Coach and Business Coach Does

The Secret Under the Mattress: Why would a 79-year Man Bet So Big on 4D?

It was 2007 when we discovered his secret. While moving my father’s mattress, we found them: heaps and heaps of Singapore Pools 4D tickets. They were stacked in layers, a paper trail of lost hopes. What shocked us most wasn’t just the volume, but the stakes. He wasn’t betting a few dollars for fun. He was punting hundreds of dollars per draw—nearly ten times a month. At the time, my siblings and I were furious. Our father was a 79-year-old retiree. We wondered, with a mix of anger and confusion, why a man at his stage of life would need to win such "big money." What was he going to do with the money? We saw it as a reckless habit, a sign of poor judgment in his final years.  Some of us would say, "If I were to give him money to buy 4D, why don't I use the money and buy 4D myself?  At least I have better discipline".  It has taken me two decades, and the experience of raising my own three grown-up children, to finally see the truth that was hidden under that matt...

Head Bleeding when the Chair Falls

The Weight of Silence: What Were We Really Arguing About? My earliest memories are punctuated by the sound of shouting. In 1970, when I was barely 6 years old, I stood as a small witness to the fierce quarrels between my father and my late eldest brother Kah Yang (he passed away in 1971 at the age of 17). As I grew up, these contradictions became the soundtrack of our lives, usually centered around our family's shoe shop and clothing stalls in Chinatown. In the court of family opinion, the verdict was almost always the same: my father was "wrong." He was judged as a man who didn't fulfill his role, who wasn't "burdening" enough for the family’s success. But as I look back from the vantage point of 2026, I have to ask: Was that actually true? Let me finally put to rest what my father did right: the truths that were buried under decades of criticism: Unseen Labor: He worked grueling, long hours. I remember him hauling boxes of goods and equipment to set u...