Why Apple Has No Salespeople, Brochures and Promotion

This is because Apple's salespeople are its customers. Not only are Apple's salespeople free-of-charge, they are the best salespeople because nobody can resist word-of-mouth referrals.

Apple knows how to people climb up the 7-Step Ladder of Loyalty, from Suspects to Prospects, and finally to Raving Fans.

They know that the Ultimate in Customer Service is about turning Complaints into Compliments and turning Customers into Raving Fans that Sell for You.

So if you have been thinking of how to increase sales at the lowest cost, now is the time. This seminar, taken from our high level consulting, will leave you miles ahead of your competition.

Note: This course qualifies for PIC 60% Grant, i.e. your net investment is only 40%. Hurry! Last seats left! Register now by calling Ida at 6225-1784 or email to andythecoach@gmail.com

CUSTOMERS AS RAVING FANS

Date: 12 March 2015 Thursday 2 to 5.30 pm

Fee: $149 each (special fee, others $198)

Venue: The Plaza 02-348, 7500A Beach Road

Power-packed Contents Include:

1. How to Have True Customer Service using Heart & Passion
2. Ladder of Loyalty from Suspects to Raving Fans
3. Top 20 Ways to Get Repeat Business Easily
4. How to Handle Difficult Customers
5. Customer Service Over the Phone
6. Moments of Truth
6. Turning Complaints into Compliments
7. Three Steps to Winning Customer Service
8. Service From the Heart and how to do it
9. The Ultimate: No Ordinary Moments

For details about our courses, click here

Comments

If Not You, Who Else?

I learnt this very powerful 5-word phrase from Singapore's highest ever box-office movie ever: "Ah Boys to Men II". In one scene, the recruits were about to start their 3-day field camp. Their Officer-in-Command asked them, "Before we moved out, anybody not feeling well?" All the soldiers replied loudly, "No Sir!!!" "Gentlemen", continued the Officer, "Every time the training gets tougher, one thought comes to your mind, 'Why Must I Serve National Service?' "My answer to you is, 'If Not You, Then Who Else?'" Wow! What a powerful phrase! If Not You, Who Else may mean: You are the most suitable person, and we can't find anyone better than you. This is appreciation at the highest level How can you push this responsibility to someone else? I am making a request to you specifically, please don't reject my request Can you find me another person more suitable than you? Please refer me anot...

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Becoming a fortune teller wasn’t part of my childhood dreams. It started as an experiment, fueled by my curiosity about human behavior and the subtle forces that drive our decisions. Over time, what began as a study of psychology and human interaction evolved into an unexpected career—one where I use the tools of NLP (Neuro-Linguistic Programming), the primal drivers of fear and greed, and motivational theories to help people uncover their paths. The First Step: Understanding the Human Psyche I was always fascinated by why people do what they do. During my university years, I studied psychology, particularly the works of Abraham Maslow, B.F. Skinner, and Victor Vroom. Their theories provided insights into motivation, reinforcement, and decision-making. But I wanted to move beyond the academic realm and see how these theories worked in real life. Around this time, I discovered NLP (Neuro-Linguistic Programming). This framework for understanding communication and behavior is based on the...

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