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14 Mar 2015

People Are More Capable Than What You Think

(This article was first written in April 2014. This is the original un-censored version. The edited version has been selected and published in The Straits Times on 14 March 2015 page R2 Recruit Section)
People are more capable than what you think.  Whether you are dealing with your staff, customers, suppliers, contractors or children, you should adopt an open mind and do not limit people's capabilities.  Currently you may see low performance, but understand that such performance is determined by causes and conditions set before.  Once the causes and conditions change, performance will change.  For example, Japan's economy has, since 1992, on a decline phase and till today 2015, it has not recovered to its glory days of 1980s.  This is because of the causes and conditions that Japan has, chief among them is its closed door immigration policy that limits foreign talents.  If Japan were to change its immigration policy and attract talents like Singapore or USA, its economy will surely improve.  

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If people are indeed more capable than what you think, what cause them to under-perform?  There are 7 key causes and conditions:
  1. No Mood.  Yes, people don't feel the push to perform, they are not in a right mood and they just don't feel like doing anything better.  As a whole the cause is a lack of morale, motivation and inspiration
  2. No Chance.  No opportunity is given to them to perform, for example, they cannot make decisions on their own.  Such being the case, everything will fall back on the bosses, and if they cannot see themselves becoming a boss or get promoted, why would they want to perform?
  3. No Incentives.  We are not talking about monetary incentives like bonus and increment.  In many companies, good performers are often punished instead of being rewarded, while lousy performers get rewarded.  Just look at how companies keep giving difficult tasks to the good guys and ask the good guys take over the difficult tasks from the bad guys and you'll know what I'm talking about.  
  4. No Push.  There is simply no push for people to do beyond their level.   Many managers that I know of are afraid of pushing their people to work hard for they mistakenly think that working hard is hard.  What is hard is not work hard but hard work, which is work that is considered difficult.  To push people to work hard, you need to make the work not hard, i.e. make the work easy, like you provide templates, guidelines and coaching.
  5. No Encouragement.  Many people only mention mistakes and not achievements.  The best encouragement you can give to anyone is to give them a space to perform.  Don't judge too early.
  6. No Purpose and Meaning.  Without a sense of purpose, there is no meaning in work, thus people don't want to do well.  For the powerful 5 words that give people high meaning in their work, visit our blog at here.
  7. Being Looked Down.  This must be the biggest reason for under-performance.  People feel being looked down whenever you do the following 7 things to them:
  • Scold
  • Label - like calling people slow achievers
  • Make Sarcastic remarks
  • Compare them to other people
  • Generalize, like using the word 'always'
  • Disbelieve that they are more capable than what you think they are now
  • Don't Listen to their explanations
For the next 5 days, I want to challenge you to make your people more capable than what you think they are now by doing the following everyday:
  • Monday - Praise them for achievement in the previous week
  • Tuesday - Set a Goal for them that will exceed their previous achievement
  • Wednesday - Facilitate and help them achieve the goal
  • Thursday - Speed up their momentum and focus to achieve the goal
  • Friday - Tie up the loose ends and make the achievement real.
 If you too want to get the best out of your career, come for our best-selling management course since 2006 How to Be a Better Manager. It is on 4 Mondays 2 pm to 5.30 pm on 4/11, 11/5, 18/5 and 25/5. This course covers the modules on Leadership, People Management, Team-building and Communication.  Details are at here (note: limited in-house training is available, subject to a minimum of 5 pax. Call 6225-1784 Idah or text to Andy at 82014347.   

Your Key to be a High Performing Manager
Date   :  7 May 2015 (Friday) 2 to 5.30 pm
Venue : The Plaza 02-346 7500A Beach Rd   

Fee: $298 each, $199 each for 2 & above, $149 each for 4 & above, $199 each for 8 & above

Forget about the manager being a leader or change leader. A manager must be a challenger for him to be effective. Yet we see many managers afraid of challenges. The buck stops here. A manager is hired to tackle challenges, if not, why have him in the first place.

Firstly the manager must challenge himself, his team and his organization to do better. To challenge people, the manager does 3 Ts well: Teach, Take Control and Touch Hearts. 

Whether you are a new or experienced manager, come for this newest course taken from Damien Dixon best selling book "The Challenger"

Note: PIC 60% grant is available for this course. You can also use the Quarterly Training Credit (QTC) to offset 25% of the course fees. Call 6225-1784 for details
Power-packed Contents Include:
  1. Reason why most managers are not effective and what to do about it
  2. The Manager as Challenger: an old but forgotten concept
  3. The 3 Tools of a Challenger: Teach, Take Control and Touch Hearts
  4. How to Teach for Insights
  5. What to do when you counsel your team
  6. Five ways to Take Control of all Situations: Bigger Role, Delegate, Audit, Outcome Driven and Dominate all situations
  7. What to do when you are being challenged by your team?
  8. How to Set Targets that Challenges People Beyond
  9. The 10 Proven ways to Touch Hearts without Tears
  10. Using the Power of 5 Love Languages to communicate better
  11. The Samsung Way to Uplift 150,000 people overnight
  12. How Steve Jobs pushed people with Limitless concept
  13. The Ultimate of a Challenger: Realize our dreams

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