The next time you're faced with this difficult situation, just put on a serious face. Then ask that person in a most sincere and humble way, "Please, Mr Customer, would you please do me a great favour?" The customer, out of natural human curiosity, will automatically say, "What?"
You would then ask this unfriendly customer to do something trivial, or something easy to do, like close the door, lend you his pen, or get you a glass of water. Once the customer obliges, something wonderful happens.
The hostile customer will, very subconsciously, instantly feel powerful and useful, in his own mind. The moment he feels this powerful way he will go out of his way to be kinder and more considerate. In a matter of seconds, your enemy, the customer, is now your friend. And you can now sell easily to a friend. This is what psychologists said the lack of power makes people feel insecure and unfriendly, and the feel of power makes people feel secure and thus will be friendly.
The above 'Ask You Enemy For a Favour' stratagem works all the time, provided you do it very naturally and unassuming way. If not, things will easily fall apart and you will not just have an enemy, but a person that wants you dead now.
By Andy Ng, Sales and Management Trainer at Asia Trainers, details of courses are at here. Related articles on sales:
The above 'Ask You Enemy For a Favour' stratagem works all the time, provided you do it very naturally and unassuming way. If not, things will easily fall apart and you will not just have an enemy, but a person that wants you dead now.
By Andy Ng, Sales and Management Trainer at Asia Trainers, details of courses are at here. Related articles on sales:
- Mention this and the whole world listens to you
- The 7 Fetters of Salespeople
- To sell is human, selling is moving people
- Snap Your Way to Sales Success with SNAP Selling
- How to be Limitless in Your Selling
- Win New Customers Effortlessly in 7 Easy Ways
- Avoid the biggest sin of salespeople: over-promise under-deliver
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