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28 Feb 2014

Your Only Failure is Your Failure to Participate Fully

By far the biggest difference between successful people and struggling people is that successful people know that it is the participation that matters.  Struggling people often ask what do they get from a situation, they did not know that it is what they give to the situation that matters.  In short, the only failure is the failure to participate, and it is your level of participation that creates success.  If you too want to participate for success, you must do the following 7 things at work:
  1. Work 2 extra hours a week without staying back an extra minute
  2. Before bringing up a problem, please think of possible solutions.  If there are no solutions, at least let people know what is your level of commitment, are you a passive spectator or a serious spectator?
  3. Always to go the root of the problem and not just solve the surface of the problem. For example, the root of lack of sales is not the market but salespeople not doing what they should be doing.  By taking action at the root of the problem, you're are participating at a high level
  4. Don't ask what your company can do for you, ask what you can do for your company. Never ask how much you can get, ask how much you can contribute. Never ask the customer for payment, ask how you can help him to pay.
  5. Participate fully with your mind, heart and spirit.  No point just participate with your body, you are no better than an computer.  For example, many service personnel just stand there and smile, their mind is not with the customer at all. Such 'customer service' is not engaging and is actually enraging!
  6. If you are not sure, ask, don't assume. 
  7. Work as though this is your own business, and your participation level will be raised immediately. Instead of treating your employer as your paymaster, why not treat your employer like your beloved customer and give him the best service you can have.
By Andy Ng, Chief Trainer at Asia Trainers, details here.

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