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How Adult Educators Must Transform Themselves Before They Transform Others — and Before AI Replaces Them Today, the biggest threat to adult educators is not AI. The biggest threat is remaining the same person while the world changes. Content can now be generated by machines. Slides can be produced in seconds. Explanations can be delivered by chatbots. So what is left for human educators? Transformation. But here’s the truth: You cannot transform your audience if you yourself are not transformed. Here is how adult educators must upgrade: from Andy Ng’s perspective, based on Sinology, Yijing, Art of War, and Love Intelligence. 1. Upgrade Your Inner World Before Touching the Outer World Wang Yangming taught that “knowledge and action are one.” If the educator’s heart is not calm, clear, and loving, the audience can feel it immediately. Before you teach, ask yourself: • Am I present? • Am I centred? • Am I teaching from love, not ego? • Am I living what I teach? People f...

People ask me, “Andy, if AI can deliver content so quickly and so perfectly… what’s left for trainers like us to teach?” My answer is very simple: Content is not the reason people attend training. People come for one thing: to be loved. AI can teach information. But only a human can teach transformation. And transformation requires heart, connection, energy and presence. After 29 years of training, I know this truth deeply: People don’t learn from slides. They learn from the person. Your conviction, your stories, your tone, your attention: these cannot be coded. Let me explain this through the wisdom of Sinology. Wang Yangming: “Heart is Principle.” 心即理 AI has knowledge but no heart. Wang Yangming teaches that true learning happens when knowledge enters the heart and becomes action. Only a living teacher can awaken that. Only love can move someone to change. Yijing: Harmony, Timing, Qi Training is not just teaching concepts. It is reading the room, sensing energy, adj...

When Robert Cialdini’s 6 Principles of Influence Meet Love Intelligence (LQ) Have you ever felt this before? You speak with logic, but people don’t listen. You give good advice, but your team doesn’t follow. The more you explain, the more they resist. It’s not because you lack ability. It’s because you haven’t tapped into the real force that makes people listen, trust, and follow. And that force is not IQ. It’s not EQ. It is Love Intelligence — LQ . When I combined Cialdini’s Influence with Love Intelligence In my 29 years of training, I’ve studied almost every influence model out there. The most famous, of course, is Robert Cialdini’s 6 Principles of Influence : Reciprocity Commitment & Consistency Social Proof Authority Liking Scarcity These principles are powerful. But I discovered something important: Without love, influence becomes manipulation. With love, influence becomes inspiration. People are not persuaded by pressure. People are move...

Let me start with a question: When was the last time you won someone’s heart — without fighting for it? Most people think The Art of War is about battle, competition, and conflict. But after studying and teaching it for over twenty years, I discovered something Sun Tzu never said directly — That every true warrior wins through love , not aggression. Years ago, when I was in sales, I tried to convince people. I fought for every deal: more calls, more pressure, more follow-up. One day, I lost my biggest client not because I did something wrong, but because I didn’t understand something deeper. Later I reread The Art of War,  slowly, line by line, and one sentence struck me: “The greatest victory is that which requires no battle.” That’s when it hit me — What Sun Tzu called strategy , I now call love in action . Because real love, like real strategy, seeks harmony, not control. It listens, understands, and positions itself so that both sides win. That idea became th...

Real Case Studies That Prove Love Intelligence Works 1. CHAGEE — Loyalty Built Through Heart-Led Consistency CHAGEE grew rapidly not because of tea, but because every outlet practised the same heart-led approach: warm greetings, consistency, and emotional safety. Customers return because they feel remembered . This is LQ in action: predictable care creates predictable loyalty. 2. MIXUE — The Power of Simple, Heartfelt Service MIXUE overtook global brands not through discounts, but through kindness and connection at the counter. Their young staff are trained not to follow scripts, but to create comfort. Even a $1 ice cream can carry $100 worth of warmth — that is Love Intelligence. 3. SAKIYA — Japanese Heart Service with Zero Tolerance for Coldness SAKIYA trains staff to deliver calm, sincere attention in every moment. Even when the queue is long, they maintain emotional presence. Customers sense this. Trust grows. Repeat visits multiply. This is LQ: emotional profession...

  爱的智慧 3C：关心、勇气、连接 —— 领导者在新时代最重要的能力 在人工智能迅速发展的时代，人们常说未来属于掌握工具的人。但我认为，真正属于未来的，是掌握 爱的智慧（Love Intelligence） 的人。 爱的智慧不只是一种情感，它是一种力量，一种领导力，一种可以提升团队表现、改善关系、增强信任的实际能力。而爱的智慧核心，就是 3C ： 关心（Care） 勇气（Courage） 连接（Connect） 一个领导者能否运用这 3C，往往决定团队是否愿意追随、学习与成长。 下面，让我们用一个真实可行的例子来说明： 一个老板，如何在日常管理中运用 3C？ 一、Care 关心：人不是机器，他们需要被看见 关心，不是溺爱，也不是讨好。 真正的关心，是让团队感受到： “老板不是只看结果，老板在乎我这个人。” 例子： 老板看到团队最近加班频密，并没有马上问：“什么时候完成？” 而是先问一句： “大家最近很辛苦吧？身体还好吗？有没有什么我可以帮忙的？” 这看似一句简单的话，却能让团队瞬间放下戒心，感到被理解、被看见。 关心让团队产生安全感； 安全感让团队发挥最好。 二、Courage 勇气：敢于讲真话，也敢于让团队变好 勇气的爱，是“硬的爱”。 不是骂，而是敢于指出问题，敢于帮助团队成长。 例子： 有位员工表现下降，老板不是用情绪责备，而是用爱指出问题： “我知道你有能力，你以前的表现很好。现在我更希望你找回最好的自己。如果你需要支持，我随时在。” 这不是客套，而是勇气。 勇气去讲真话。 勇气去拉人一把。 勇气让团队变得更强。 三、Connect 连接：建立信任、方向与共同使命 连接不是开会，而是让团队感觉“我们在一起做一件有意义的事”。 例子： 老板定期与团队开一个短短 10 分钟的“连接会”， 内容不是工作，而是： 最近哪一件事值得感恩？ 最近谁表现得很好，让你很欣赏？ 未来一周，我们一起想完成哪一件对客户有意义的事？ 这种“连接”，会让团队产生一种力量： “我不是孤军作战，我在一个有温度、有价值的团队里。” 有连接，才有愿景； 有愿景，团队才会愿意一起冲。 结语：3C 是新时代领导者的超能力 在 AI 能替代技能、程序、流程的时代， 唯有 关心、勇气、...

How a Little-Known Company, iJooz, Used Love Intelligence to Go Global Most people think expansion requires huge capital, aggressive marketing, or a famous founder. But sometimes, a company grows because it understands something much deeper, something that money cannot buy. iJooz, the orange-juice vending machine created in Singapore, is one such example. On the surface, it looks like a simple business: fresh oranges, squeezed on the spot, in a bright orange machine. But beneath it lies one of the best real-life examples of Love Intelligence (LQ) in action. Their success didn’t come from being the cheapest or the biggest. It came from how deeply they understood, cared for, and connected with the people they served. Let’s break down how this small Singapore company quietly expanded from HDB heartlands to Japan, South Korea, the Middle East, Europe, and beyond — powered by LQ. 1. They Loved the Customer Enough to Solve a Real Problem Most vending machines sell sugar. iJooz sold health, f...

The 3As: Now Is the Time for Love Intelligence Different times call for different kinds of intelligence. In the past, those who mastered machines ruled the factories. Then came the era of IQ: information, data, and analysis. Today, AI can already outthink, outcalculate, and outperform us logically. So what’s left for human beings? Love Intelligence. Love Intelligence is the ability to create, connect, and care at a level no machine can. It is not soft, it is strategic. It turns ordinary organizations into movements, and ordinary products into lifestyles. Let’s look at three giants that mastered this intelligence. Apple — Love in Design and Experience Apple doesn’t just sell devices. It sells delight . Every curve, sound, and touch in an iPhone or MacBook communicates love for the user’s experience. Steve Jobs’ obsession was not with profit, but with beauty and meaning. He famously said, “We’re here to make a dent in the universe.” That is Love Intelligence: the courage t...

How to Convert from a “Reason-Only Manager” to a “Love-Driven-Reason Manager” A Reason-Only Manager focuses on logic, tasks, KPIs and processes. A Love-Driven-Reason Manager uses the same logic, but powered by care, courage and connection. Here is the exact path to shift from one to the other. Step 1: Shift the Intention Before every meeting, conversation or decision, ask one silent question: “How can I let this person feel safe and supported?” This turns your mindset from control → collaboration. Step 2: Look at the Person Before the Problem Reason-only managers jump straight into the issue. Love-driven managers take 30 seconds to: • acknowledge the person • check their state • build warmth This single step reduces resistance and opens cooperation. Step 3: Listen Without Preparing Your Reply Reason-only managers listen to respond. Love-driven managers listen to understand. This helps you catch root causes instead of fighting symptoms — saving time, mistakes, and co...

How Love Leadership Strategies Make Employees Feel Human Most workplaces today are fast, demanding and heavily system-driven. Many employees quietly feel like they are just another part of the machinery — replaceable, invisible, and unheard. Love-based leadership changes this completely. Not romantic love. Not soft pampering. But intelligent love — the kind that sees people, values people, and supports people so they can contribute at their highest level. Here’s how it works. 1. Love leadership makes people feel seen. A machine doesn’t notice effort. A loving leader does. When employees feel their strengths, ideas and contributions are recognised, they stop working survival-level; they start working purpose-level. They care more. They think more. They take ownership. Productivity rises because people shift from “doing tasks” to “creating results.” 2. Love leadership creates emotional safety. When people feel safe, they dare to speak up, share problems earlier, ask for help, admit mista...

How Yijing Philosophy Connects to Love Intelligence Yijing teaches us that life expands when we become good , strong internally , and in harmony with nature . Love Intelligence teaches us to move through life with Care , Courage , and Connection . When we combine these two, something powerful happens: We stop forcing life. We start aligning with life. And we walk with a deeper inner authority that no one can take away. Yijing gives us the direction ; Love Intelligence gives us the energy to walk that direction. What Exact Steps Can We Do Today? 1. Be Good by Practising Care Goodness in Yijing is not about being “nice.” It’s about being aligned: your words, your actions, your intentions. Simple step to do today: Pause before replying to someone. Ask yourself: “Is my reply coming from care or from impatience?” Choose care. Even a small shift changes your qi and your relationships. 2. Be Strong Internally by Practising Courage Internal strength in Yijing comes from stab...

People hold on to old versions of us because it’s safer for them. It’s familiar. It doesn’t threaten their worldview. They see you where you were, not where you are. I get this all the time. People still ask me, “Andy, when is your next WeChat course?” They forgot that I’ve already moved on, expanded, grown, written new books, entered new spaces like Love Intelligence, Yijing leadership, and corporate transformation. At first, I felt frustrated. But later, I understood one thing: People are not resisting you. They are resisting the discomfort of updating their mental picture. That is where the 3Cs become so powerful. Care Care means we don’t fight their outdated perception. We don’t attack it. We understand that they only remember the version of us that once helped them. So I care enough to let them take time. Instead of saying, “I don’t do WeChat anymore,” I say, “Thank you for remembering that season of my work. Today my focus has shifted to Love Intelligence and leadership transform...

I didn’t learn love from books. I learned it from life. I learned it as a young trainer in 1996, when no one knew me and I struggled to survive. I learned it when a participant in our 3-days program in Mandarin in 2017 hugged me and said, “Andy, your training made me feel loved.” I learned it when a corporate client told me, “We follow your slides and get results.” I learned it when the people I coached transformed not because I pushed them, but because I truly cared for them. Through every season of my life, through failures, tough decisions, personal losses, and rebirth, I realized this: When I lead with fear, I lose. When I lead with love, I rise. Love gave me strength to build my speaking career. Love gave me clarity to write books. Love gave me courage to teach Love Intelligence, Yijing Leadership and Win Without Fighting with Sun Tzu Art of War in a scale seldom seen.