What you say shapes how people experience you. Not in a dramatic way. But in small, repeated moments— the kind most people overlook. 1. When someone says thank you, don’t default to “you’re welcome.” Say, “It’s my pleasure.” or “You can always count on me.” You’re not just replying. You’re showing that what you gave had intention. 2. When you’re late, don’t lead with guilt with "I'm sorry for being late" Say, “Thank you for waiting. I appreciate your patience.” Same situation. Different energy. One weakens you. The other builds respect. 3. When someone asks what you want to eat, don’t say “whatever.” Say, “You choose. I trust your taste.” That’s not indecision. That’s calm confidence. 4. When asked if you know how to do something, don’t rush to say “I don’t know.” Say, “I can learn it quickly.” Because in today’s world, your ability to learn matters more than what you already know. 5. When you don’t have an answer, don’t shut down with “no idea.” Say, “That’s interesting...
by Andy Ng at www.asiatrainers.com (Sales & Management Training) Tel: 65-93672286 Email: andythecoach@gmail.com