When we talk about sustainability, we often think about climate change, carbon emissions, ESG and saving resources. But I prefer an even simpler definition: A sustainable way is something you can do again and again because it continues to create value for yourself, for others and for the world. By this definition, sustainability is not only about what companies do. It is also about how we live, lead and relate to people. And one of the most sustainable practices I have found is Love Intelligence (LQ) —particularly the simple act of listening . Listening is a renewable resource Listening costs almost nothing. Yet we can practise it every day, with our employees, customers, colleagues, friends and family. And strangely, the more we listen, the more value we can create. When I truly listen to someone, I understand more. When I understand more, I make fewer assumptions. When I make fewer assumptions, I make better decisions. The other person also feels heard and respected. ...