Why Not Working Despite Using AI

A few years ago, there was a project manager I coached. Brilliant guy, technically perfect. He used every tool: AI, data, dashboards, automation, yet his team was falling apart. Deadlines slipped, people avoided him, tension filled the room.

One day he said to me, “Andy, I don’t understand. I have all the skills. Why is nothing working?”

I asked him one question:

“When was the last time you showed someone you cared?”

He went quiet.

The next week, he tried something simple.

He asked a stressed teammate, “Are you alright? How can I support you?”

He apologised to another for being harsh.

He thanked a third person for staying late.

Within a month, the team performed better than ever. The same tools. The same AI. The same systems.

The only difference was love: the courage to care, the courage to connect.

And I told the young engineers that day:

“You can let AI think for you. But only you can make people feel safe, valued, and inspired.”

That is Love Intelligence.

Not soft. Not romantic.

It is the one power AI cannot copy.

LQ makes people trust you.

LQ makes teams follow you.

LQ makes you irreplaceable in an AI world.

And if you master LQ: the 3Cs of Care, Courage and Connection, every tool, every model, every AI will simply multiply your impact.